02-19-2020
08:45 AM
02-19-2020
08:45 AM
I am a frequent traveller once in 2 or 3 weeks from San Jose to Portland and return to San Jose after 2/3 days. On Friday Feb 14, 2020 evening I flew from San Jose to Portland. When I pickup my checked baggage zip was slightly open, which happened many times. But I didnt open at baggage claim, and opened after I reach home. I found a very precious Sweet gift I have received from India was missing. This was kept as is store packed box 5 X 5 inch. I felt so unhappy as I wanted to share this item with my family at Portland home. It was 12am by the time I reached home, and had no energy to drive 20 miles back to Airport and claim the missing items as advised to meet the 4 hour dead line. Not sure this was stolen in SJC or in PDX airport. Many times I found the checked baggage packed food snack items were opened inspected and not properly put it back. Also found the items were missing. Its so scary to use the 2 free checked baggage advantage of Southwest Airlines.
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