02-20-2020
03:23 PM
02-20-2020
03:23 PM
I had a similar issue. I received an e-mail from SW offering a 1,200 point reward if I booked a rental car for my upcoming trip and entered the coupon code and budget customer discount field. I followed the instructions precisely yet I have not received my bonus points. I contacted customer service and (after receiving a number of wrong responses) spoke to someone who said I was correct and that the points would be added to my account shortly. Well . . . it's now three weeks later and I still have not received the bonus points. This has soured me on using Southwest Partners for anything. My time is worth much more that the $15 these points are worth. If you fall for one of these bonus points offers, make sure you make copies of everything and follow-up on it. My advice, however, is to book directly with the hotels and car rentals. I think you'll find better prices as well.
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