02-21-2020
07:09 PM
Today was a not so good experience. Im not sure if it could have been handled alot better, if it was my fault, but i felt they could have assisted more better than they did. i remember the names of the agents at the airport who assisted. Today i got to Fort Lauderdale airport an hour before my flight. I had a suitcase and a duffle bag which belonged to my significant other. When I approached the kiosk my passport wouldnt scan. It had to be about 12:05pm ... after about a few minutes the kiosk advised me to see an agent for further assistance. I approached the kiosk where Steve assisted.. he off bat didnt have the best attitude, which should have triggered me to just move or go to someone else. But i told him the kiosk wasnt working. My flight was supposed to leave at 1:10pm. So after speaking with him it was 12:13pm. He says they couldnt accept baggage we could book a flight out for tomorrow morning. In my mind im like its an hour before boarding theres no way we have to wait. So after calling my travel agent and her calling southwest vacations to see what can be done i wasnt able to make my flight today at 1:10 pm. I agreed to fly out in the morning, and not realizing that these two bags can be carry-ons because my suitcase was way under 50 pounds. There were only sandals , and bathing suits and garments. I felt he could have told us we could just try to carry the bags on. I asked for a supervisor and she came which wasted more time about 12:22pm.. her name was lisa. She was no help at all, as she was looking to Steve and another guy for answers. Why wasnt we informed that we could carry on the bags. He gave me a hard time immediately, and now my trip is cut to one day and he would not waive the fee (364 and some odd cents)for the return flight to be monday instead of sunday. So now we’ve wasted hotel money and excursion money for that day. I honestly felt discrimination as they werent even really trying to help us or fix the situation. I will be filing a complaint if the forum serves no justice.
... View more
