03-20-2020
08:19 PM
03-20-2020
08:19 PM
SWA is being very sketchy with their new policy and even their employees are confused. I got an answer by Twitter different that what I was told over the phone. SWA must be trying to help some customers, but is handling this very poorly. SWA is dividing customers with cancellations between March1-May31, 2020 in two classes: "newly created" travel funds vs "already existing" travel funds. I booked a trip in June 04, 2019 for December 2019 travel, I had to cancel that trip. I used those travel funds for a trip in April 2020 (prior to the June expiration). We are in a National Emergency so I will have to cancel my trip. My expiration is still June 2020 because this is not a "newly created" travel fund. Unreal!!!
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03-20-2020
07:36 PM
03-20-2020
07:36 PM
@NicoleAshley Nicole, Can you help clarify your new policy that you are directing me to? I've read multiple conflicting information. It seems SWA is being very crafty with their new policy and even their employees are confused. I got an answer via Twitter different than what I was told over the phone. SWA is trying to help some customers, but is handling this very poorly. It seems SWA is dividing customers with cancellations between March1-May31, 2020 in two classes: "newly created" travel funds vs "already existing" travel funds. I booked a trip in June 04, 2019 for December 2019 travel, I had to cancel that trip. I used those travel funds for a trip in April 2020 (prior to the June expiration). We are in a National Emergency so I will have to cancel my trip. My expiration is still June 2020 because this is not a "newly created" travel fund. Is this for REAL??
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Thanks, Nicole. The change that SWA just announced is probably acceptable for some people. Not helping me as my travel funds expire in June. My ask to SWA is to CONTINUE to listen to each customer’s unique situation and apply some judgement accordingly. We are on a National Emergency and it’s time to raise to the top with our behaviors and policies. Not applicable to me, but I’ve heard of people in their 80’s traveling for granddaughter’s college graduation that will cancel. This person most likely will not travel again, if that’s the case, do the right thing by refunding that person money or allow transferring to a different traveler/name. This is just one example of an exceptional situation that should be considered. Again, thanks for adjusting a little bit to the state of emergency. We will go thru this together!
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03-18-2020
09:18 PM
03-18-2020
09:18 PM
Sign the petition... https://www.change.org/p/southwest-airlines-southwest-must-refund-all-cancelations-during-this-corona-virus-emergency-2e14706a-3475-428f-8370-57b25e65cded
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