03-14-2020
02:46 PM
Please be more compassionate and allow Travel Funds to be extended. I understand your policy that the earliest expiration date is used when applying Travel Funds, and I understand the expiration date is printed in emailed itinerary receipts. But, I ask that you please understand that people like me are being good community citizens to follow the advice to stay home. I understand that SW is already the most generous, but other airlines are being more compassionate, while SW is showing no flexibility on your Travel Funds policy. I am very disappointed by SW. In this crisis SW is not showing itself to be the airline with heart -- which I have always experienced prior. Despite my being loyal and A-List Preferred for years, I am now looking to other airlines, who are showing more flexibility and compassion.
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