Sorry I didn't clarify I meant our group travel was 14 but they state different factors go into pricing and it's special pricing and I only meant my immediate family traveling was 5 and the online pricing for the group when I had to call ended up costing just a few dollars more than had our travel party all booked their immediate families on their own instead. Sorry my original post was a bit misleading!
... View more
03-17-2020
12:21 PM
I know what group travel is we have 14 people traveling and no the money paid to southwest can not be used for the future at all. It states it in the policy and we have spoke to group reservations who has also said there is no change in the policy. We literally have to fly on our scheduled flight or lose our money. I very well understand the contract that we did, however this situation I feel should be taken into consideration. As far as the special pricing that is part of the reason they state you can not change things because there are different factors that go in to the rate.
... View more
03-17-2020
11:38 AM
We have a group reservation for our family that was supposed to be cruising which got cancelled and we aren't even able to get a credit. Our families tickets were almost $3900 and no we did not get any special ticket fares for it being a group as I had looked at pricing online for my family of 5 and in the gorup we actually ended up paying like $2.00 more which I'm not worried about but it's been said before well you got special pricing. We only did it this way as I have older non tech savvy family traveling and found it easier to have myself handle our whole reservation so now we can not get literally anything. We have only requested to have it used for our future cruise we now will have to reschedule.
... View more
