Southwest Airlines has ALWAYS been my go to for travel. I have utilized the cancellation policy in the past when having to postpone or cancel flights. The events of today are not typical circumstances. 100's of people are losing their jobs every day and the financial future is uncertain for many of us. I had to cancel a trip because of Covid-19 and have been REFUSED a refund because of this policy. It's sad and quite frankly disgusting that in this trying time for all of us, Southwest outright denies offering a refund given this circumstance.
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