03-21-2020
03:47 PM
It's been horrible ! Shame on Southwest!!! I was supposed to fly Thursday for spring break to New Orleans. Saved up for my tickets last year, had to cancel emergency situation. Wanted to use now but Caronavirus changed this, our hotel won't even be open if we wanted to go!! Every other airline is giving it's passengers 6 more months because of this awful time we are all going through . Southwest actually said I should still use my voucher and go to New Orleans!!! Wow. I'm shocked. All other airlines including Spirit is being understanding and sympathetic. I was told to use it or lose it. Shame on Southwest.
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