To all this concerns at Southwest: I am a very unhappy customer in light of the COVID-19 pandemic situation we have in our country. I have a Luv voucher that cannot be honored because it has already been extended, however the extension time frame that I would like to travel within has now affected my travel plans because of the pandemic in which locations, businesses and such are closed as well embracing social distancing. All I wanted to do was to have my voucher extended or refunded because of pandemic and no one can help in Customer Relations Dept. in TX. My "ticket" has now been closed without an extension and without someone at Southwest Airlines having the time to consider ALL situations regarding travel including exhausted Luv voucher extensions or not!
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