NicoleAshley - 5th time of asking and the rep today actually read SW own guidelines (to me) and then refunded. It was a long and nasty process but because you said 'try again' I did, and can now pay the mortgage. Thank you.
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Well, they said no 4x against their own guidelines, then at 5th time of asking they 'read' their rules and agreed to refund. And on "benefitting from".....I'd say cancelling flights and keeping the monies + accepting government bailouts (of tax-payer money) was kinda double dipping. The worst part was the way they dealt with it "we didn't cancel your flights, Covid-19 did" Anyway, have a great day. I will go off and pay the mortgage.
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03-31-2020
02:53 PM
03-31-2020
02:53 PM
4x they said no on the phone and once via email. Then today they "adjusted their answer" after reading their own guidelines and agreed to refund. But it was far from easy or pleasant.
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I have just spoken at length to someone in Customer Relations and after explaining what SW had said previously the operator looked up the latest SW memos and aviation rules etc and AGREED A FULL REFUND but it took ages. She also explained that as it was a Government mandated cancellation they had to refund. Thank you, SWDigits.
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I have called SW 4x and emailed several times, they blank me at every turn. They have my complaint in triplicate at least. I was polite and respectful then, but now, not so much, this has been a real win win for SW, keep the monies and grab the bailout. Sweet!
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03-30-2020
06:17 PM
03-30-2020
06:17 PM
I did not cancel my booking. SW airlines did, and yet when I asked about a refund I was told several times I'd get future credit only. I have called several times, emailed etc. Even written to NM AG as SW said "we didn't cancel your flights, Covid 19 did"
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03-28-2020
03:06 PM
03-28-2020
03:06 PM
Wow - given the problems in this world SW airlines really have shot themselves in both feet. I called yesterday to cancel a res to Cancun. I was told to wait until SW canceled the flight IF I wanted my money back (not a credit) So then, I called the holiday Co and even though they are notoriously harsh on canx, THEY DID SO without a question. We get the email from SW last night saying "Our flights are impacted" (no CANCELED) so I call and am told I cannot get my money back to aid me paying our mortgage and bills - but CAN GET CREDIT, we have both become unemployed since C19 lockdowns. We have no idea IF or WHEN we may ever be able to afford another trip like this. Extending flight credit is a crock! We need the monies to pay bills and survive this, we didn't choose to cancel and your agents saying "SW didn't canx either, C-19 did" is disastrous PR when AIRLINES ARE GETTING A MASSIVE BAIL-OUT BY GOVERNMENT (using taxpayer monies) talk about winning all ends up....wow C-19 is a win for SW - keep all the customers monies, some will die, others never recover financially so the bank will be full and THEN you get you government cash and the credit is never used - you clever nasty people. I am stunned, I will never consider SW as a Customer First organisation. I always use you, we also have a flight to Austin booked....but I have to say, free bags is one thing, but this is just wrong, all wrong. As a result of C-19 we may well lose our house, we have no idea financially whether we will get better anytime soon, nor for that matter do we know when or if it will be safe to travel again - but when I do, I doubt SW will be the 1st choice as once was. I hope others feel like I do as SW really do know a win win when they see one, instead of clapping in appreciation for what was once the best service in air travel, it is a slow-clap of sheer disbelief at the crass short-sighted-ness in a very troubled and financially stressed world. What good is flight credit when we cannot pay our mortgage next week!! When you get your bail-out check spare a thought for the millions left unemployed and facing eviction and repossessions while you count their monies already in your bank SW! We got a stock, form reply from SW - they never read the email, they are not a customer oriented airline. What is a flight credit worth when the world is in turmoil. They are THE ONLY Co that has so far not helped...enjoy the bailout SW you have had your last dime from us.
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03-28-2020
02:58 PM
2 Loves
I know right? They get millions in bailouts (of our taxpayer monies) and yet cannot see their stupidity in the handling of this. Here is what we sent in: Wow - given the problems in this world SW airlines really have shot themselves in both feet. I called yesterday to cancel this res. I was told to wait until SW canceled the flight IF I wanted my money back (not a credit) So then, I called the holiday Co and even though they are notoriously harsh on canx, they did so without a question. We get the email from SW last night saying "Our flights are impacted" (no CANCELED) so I call and am told I cannot get my money back to aid me paying our mortgage and bills - but CAN GET CREDIT, we have both been unemployed since C19 lockdowns. We have no idea IF or WHEN we may ever be able to afford another trip like this. Extending flight credit is a crock! We need the monies to pay bills and survive this, we didn't choose to cancel and your agents saying "SW didn't canx either, C-19 did" is disastrous PR when AIRLINES ARE GETTING A MASSIVE BAIL-OUT BY GOVERNMENT (using taxpayer monies) talk about winning all ends up....wow C-19 is a win for SW - keep all the customers monies, some will die, others never recover financially so the bank will be full and THEN you get you government cash and the credit is never used - you clever nasty people. I am stunned, I will never consider SW as a Customer First organisation. I always use you, we also have a flight ******** to Austin booked....but I have to say, free bags is one thing, but this is just wrong, all wrong. As a result of C-19 we may well lose our house, we have no idea financially whether we will get better anytime soon, nor for that matter do we know when or if it will be safe to travel again - but when I do, I doubt SW will be the 1st choice as once was. I hope others feel like I do as SW really do know a win win when they see one, instead of clapping in appreciation for what was once the best service in air travel, it is a slow-clap of sheer disbelief at the crass short-sighted-ness in a very troubled and financially stressed world. What good is flight credit when we cannot pay our mortgage next week!! When you get your bail-out check spare a thought for the millions left unemployed and facing eviction and repossessions while you count their monies already in your bank SW! !! We got a Form Reply !! They have NO IDEA,
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