04-06-2020
01:11 PM
04-06-2020
01:11 PM
Good to know. Do you know if the refund process for you was first turned into a travel credit and then submitted for a refund? My rep assured me that was the way she had to do it, but it just sounds odd to me since SW was the one who canceled my flight.
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I received a text from Southwest saying my flight was canceled. I immediately called and asked to be refunded. I was asked if I instead wanted to rebook, and I said no I would like the refund. The rep then told me that she would cancel the flight and then ask for a refund so it would temporarily look like it was credited back to travel funds but assured me that it would be refunded. But then said it could take 30 days OR MORE to process the refund!! According to the US Department of Transportation, airlines must process a credit card refund within 7 days. How will Southwest ensure that the refund is credited back in a timely manner?
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