04-07-2020
07:39 AM
04-07-2020
07:39 AM
Hi Southwest Customer Service Team,
Due to the pandemic and travel ban from Australian government, our group of 6 people have no choice but need to cancel our trip to Hawaii (Southwest airfare tickets / Confirmation ).
Thanks Southwest for letting us to cancel and reward with the travel fund, however, the expiration date is 02-Nov-2020.
I found that Southwest just recently update the refund policy due to this pandemic as they extend the expiration date for travel fund to June 30, 2021
https://www.southwestaircommunity.com/t5/Blog/Policy-Update-amp-Clarification-Extending-Travel-Credit/ba-p/103844?clk=REFUND-POLICY
If possible, would you please update the expiration for out travel fund (Confirmation ) and let us know when completed.
Thank you.
Kind regards,
Anh Khanh HUYNH
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