I was VERY impressed with the way Southwest handled my "Sandy" situation. I was scheduled to fly from Atlanta to Newark on the Monday just prior to the storm and when I called to switch it to Thursday, when I "thought" it would all be over, they told me I could book any flight for no additional fare cost. And then when I delayed it two more times because of the extended emergency conditions, they continued to offer that same flexiblity! Without me asking! Unbelievable! I had two friends also stuck in Atlanta and when the events they were heading to the NY area for were canceled, Delta gave them NO leniency on moving their flights without incuring both change fees AND the addtional fare costs. That also was unbelievable!!
I'm from Atlanta and was raised with Delta, but now I'm a LOYAL SOUTHWEST FAN!!!! Thank you!!
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