I have been flying with Southwest since its first year. First flight was from Love Field to San Antonio and back to visit a customer. Walking out the ramp I was handed a fifth of Wild Turkey by none other that Herb himself. Being a Scotch drinker I unfortunately gave it away. A few years later I was on a flight where he was helping the crew clean up the plane. An amazing man who created an amazing aairline. I wish him a great, beautifu and Blessed journey.
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We know you have seen the headlines about children being separated from their parents, and many of you have asked if Southwest is engaging on this important topic. Please rest assured that Southwest Airlines is a Company that cares deeply about our People and the People we serve. As such, we issued the following statement yesterday:
Southwest Airlines has always put People first. The Purpose of our Airline is to connect People to what is important in their lives, and there is nothing more important to us than family. While we do not have evidence that tickets purchased for Southwest flights have been utilized to transport detained children, we do not wish to have involvement in the process of separating children from their parents. Therefore, we appeal to anyone making those types of travel decisions not to utilize Southwest Airlines. We are a Company founded on love, and we want to connect People to what is important in their lives, not disconnect them.
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I have been a loyal Southwest customer for many years. But last year, I was on three Southwest flights which all had mechanical problems, one of which required an emergency landing. In 2016 another Southwest engine disintegrated in mid flight causing decompression but no injuries. Now 1380 ushers in Southwest's first passenger fatality due to aircraft failure. Is there a maintenence issue at SWA? Yes there is. I applaud SWA for this forum and hope they fix the systemic culture of profits before safety which a number of SWA mechanics have been outspoken about. As loyal Southwest customers, let's remind Southwest that the safety of their aircraft should be their biggest and most urgent priority--not shareholders or profits. To do otherwise means there will be none of the above.
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Very beautiful story. I plan to become a flying veterinarian and/or start a flying rescue center. As an aviation and animal lover this story came close to my heart. Thank you very much for sharing
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I am very disenheartened about SW response to this woman with an allergy. Do they remove people with peanut allergies from planes? NO, they do not serve peanuts on that flight and they ask ALL passengers to refrain from eating peanuts or any item with any hint of peanuts! The fact is that this was not a 'Service Dog' which are trained dogs for a purpose that is required by the owner. An 'Emotional Support Dog' is a dog that the owner needs/wants to have with them at all times. Unfortunately, I believe this is just the beginning of what will become an issue in America and I actually predicted this would happen before this event. It is VERY easy to deem your dog an "Emotional Support Dog" by getting a certificate on the internet...some require a doctor's note but we all know how easy that can be to obtain if you want one. I have two family members that have recently acquired this certificate for each of their dogs...I am almost embarassed to say. One did it to get into a condo that doesn't allow pets and the other just because she likes her dog to go everywhere with her like a child. This ESD certificate does NOT require or ensure that these dogs are trained to be in all kids of environments. Without training, there is no guarantee that these dogs won't bite, get into a dog fight with another ESD, relieve themselves without warning, follow owner commands or bark. This is just opening the door to all sorts of "Dog" issues on all pucblic modes of transportation, restaurants, stores and any public establishment where these ESD's are now allowed to accompany their owners. The certificate is very easy to obtain so I can only imagine how quickly this will spread (like wildfire) and we will have ESD's everywhere we go! Shame on Southwest for treating this woman that way. Why does she need to produce evidence of allergy? Should everyone with any kind of allergy carry documentation? What about scrutinizing the ESD certificate. Why didn't they offer to move the dog & owner to the back of the plane and her to the front? I was recenly on a SW flight and sat one seat away from a woman with a dog on her lap. The woman behind me told the stewardess that she was extremently allergic and SHE was moved to the back of the plane. That is wrong..the woman with the dog should have been moved. What about a "Dog Section" of the plane like they used to have for smoking? With separate air filtration...like they used to for smoking on planes? I agree with the above comments...when did dogs become more important than people?
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When I fly I mostly use Southwest Airlines. The staff is usually very friendly and helpful. BUT TODAY WAS REALLY SPECIAL. I notice that the design of their clothes had change so I ask the flight attendant did they have a new uniform and she says yes. The person that's responsible for the new design was also a flight attendant that was serving us on the plane. I was so shocked. This is one of the things I love about Southwest, giving my people the opportunity to express their talents. As a business owner that means a lot to me for this young to design uniforms for the entire company of Southwest. Hats of to Flight 3958. And to the designer Jabari(Boston Based) and Dr Tracye (Atlanta Based) for holding it down on my flight❤️❤️❤️
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Are you flying in or out of one of our airports affected by Winter Storm Stella? You can check the latest Travel Advisory by clicking here.
Update at 2:45 p.m. CDT on March 14, 2017
As day two of Winter Storm Stella unfolds, many of our New England destinations are receiving anywhere from three to 18 inches of snow accumulation. While the impact of a winter storm can appear to slow the activity at an airport, the Warrior Spirit of Southwest Airlines Employees remains hard at work behind the scenes.
Beyond the work being done by our Network Operations Control Teams, highlighted in yesterday’s updates, our Employees at the Stations stay busy during a weather event maintaining the ramps and Aircraft so they’ll be ready to go when conditions start improving. Here are a few photos from our folks in the field.
Chicago (MDW), IL
Photo Credit: Crissy Acosta
Chicago (MDW), IL
Photo Credit: Carlos Bec
Providence (PVD), RI
Photo Credit: Dawn Cole
Update at 6:10 p.m. CDT on March 13, 2017
Our Network Operations Control Teams already work very hard, but during severe weather events they are especially given an opportunity to showcase expertise. A member of our Social Business Team, Derek Hubbard, sat down with Meteorologist Becky Miller to examine Winter Storm Stella and Southwest's methodology when preparing for such a storm. You'll hear a lot of noise in the background; that's because this was (and will continue to be) a very active area over the next couple of days.
Update at 4:00 p.m. CDT on March 13, 2017
Every few years Mother Nature keeps us on our toes with a late-season winter storm. Southwest Airlines Operational Planners are carefully tracking the movement of Winter Storm Stella as it makes its way across much of the Midwest and New England this week. Based on forecasted weather conditions, our scheduled service to/from cities in the storm’s path may be disrupted Monday, March 13 through Wednesday, March 15. Winter weather in large parts of the system can sometimes impact non-wintry cities because of flight routes, Crews, and aircraft availability.
Customers holding a reservation for travel during this time can make adjustments to their travel plans without paying any additional charge. That means no change fees, which you already enjoy on Southwest Airlines, in addition to not having to pay a difference in fare. Tickets must be rebooked in the original class of service within 14 days of the original date of travel, and travel must be between the original city-pairs in accordance with our accommodation procedures).
Customers who purchased their itinerary via Southwest.com or our mobile app are eligible to reschedule their travel plans online or from their mobile device.
Customers who did not purchase a ticket via Southwest.com can call 1-800-435-9792 to speak with a Customer Representative.
Customers in the U.S. scheduled to travel internationally must call 1-800-435-9792 to speak with a Customer Representative for assistance with rebooking.
Customers can speak with a Customer Representative on Twitter using the handle @Southwestair, or by sending us a message on the Southwest Airlines Facebook page.
As of Monday afternoon, March 13, more than 300 flights have been canceled across 25 Southwest destinations. Additional schedule adjustments are expected as snow and sleet begin to accumulate through Tuesday morning.
To learn more about how Southwest Airlines is proactively tracking Winter Storm Stella and making strategic adjustments to ensure the Safety of our Employees and Customers, please view our Facebook Livestream from our Network Operations Control Room today, Monday, March 13.
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Scary how new tech can put lives in danger. The benefit of dealing with great companies in great countries like ours is the recall system and the fact that Southwest takes measures to help us customers to stay safe. I have even heard of ground long distance moving companies avoiding alltogether the carry the device if it's not properly isolated for risk of fire. Regards!
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I witnessed the engine coming apart on Southwest Flight 3472, last Saturday August 27, 2016. I can tell you that there aren't any words that will take away the trauma I endured that day. Am I grateful that we landed? Absolutely. Does that take away ANY of the feelings I felt (and still feel)? NO. As a passenger, I do not have the knowledge of planes and how they work, so therefore for 20 minutes I felt absolute sheer terror...wondering what was going to fall off next, how is this plane going to stay together, and what it was going to be like to die. I am not exaggerating... This is my life now. I have had people say and state on social media, well at least you had one engine and a plane can fly on one engine. Honestly that is not the first thing I thought about (actually I never thought about that), what I thought was, "OH MY GOD I'M GOING TO DIE!" There was a loud boom and the plane shook violently, pieces flew off of the engine, then the plane swerved back and forth and started to descend. Oxygen masks dropped. It's hard for me to believe that anyone would think, "oh, it's okay we still have one engine"!! But that is what I hear and see a lot... Comments like that. So, yes I am very thankful that the pilot and crew were able to land us safe, but just for the record, not everyone is "okay". There are many of us, probably 105, who are dealing with Post Traumatic Stress, so to say, "the plane landed safely and everyone is okay" is so untrue...because we are not okay...many of us are dealing with the most scariest thing that I hope will never happen, and we are changed forever.
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Anita: thank you for sharing your story. You are right that we endeavor each day to connect people to the importants events in their lives. We didn't complete that mission last week, and I know how hard that has been on our Employees and on our Customers. Thank you for sharing a different perspective.
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Warmest wishes of the holiday season from the Southwest Family to yours! Southwest has always been devoted to giving Heart back to the community. In honor of the holiday spirit, we are excited to announce that Rapid Rewards Members have the opportunity to continue the Southwest-way of giving back to the community by donating their Member points to any of nine participating philanthropies.
Simply log in to your Rapid Rewards account and navigate to the Rapid Rewards Point Center. From there you can click on the ‘Donate Points’ button to start the process. Select the charity and the amount you would like to donate. Once the donation has been accepted you will receive an email with a receipt. With the click of a button any Rapid Rewards Member can change a life by donating the gift of travel.
To celebrate the launch of this new capability, Southwest today is hosting a donation drive on its @SouthwestAir Twitter account where Rapid Rewards loyalty program members can now donate points, and raise awareness for a cause important to them. Customers are encouraged to use the hashtag #SouthwestHeart after donating and follow Southwest Airlines on all social media channels to watch how many points have been donated and to which organizations as the day progresses.
To jumpstart the campaign, Southwest Airlines is donating more than 150,000 points to each of the nine organizations totaling more than one million points. For a list of participating charities please visit Southwest.com/donate.
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If someone were to ask you to give one word to describe Southwest's SVP Culture & Communications, Ginger Hardage, some of the responses you’d receive might be, “dedicated,” “hard working,” “Fun-LUVing,” etc. These are certainly true, and as I know many of you can attest, the list of her admirable traits is far greater.
We’re not the only ones who love her—PRWeek selected Ginger to be inducted into the PRWeek Hall of Fame. Ginger and her fellow honorees were chosen based on their achievements in the following areas: outstanding contribution to the development of the communications industry and the establishment of the PR profession; significant impact on the PR field beyond their organization; recruiting and mentoring a generation of communications professionals; contributing thought leadership that shaped the profession or redefined the field; and leadership of the organizations that unify and drive the profession's development.
What a well-deserved honor. During her 25-year tenure at Southwest, Ginger was a tireless ambassador of the world-famous Southwest Culture, leading to honors like 22 consecutive years on FORTUNE’s World’s Most Admired List. However, none of these Company recognitions could be possible unless championed by someone with such equal credibility. For four consecutive years, Ginger, a Texas Tech graduate, was named as PRWeek Top 50 Power list as well as the 50 Most Powerful Women in Public Relations from the same publication. Closer to home, Ginger also was honored as one of Texas’ Most Powerful and Influential Women in 2010; “Legendary Communicator” by Southern Methodist University in 2007, and the Texas Public Relations Association named her its PR Practitioner of the Year in 2000. Not only that, Ginger knew how important internal Customer recognition is to a workplace and she helped promote our Culture Committee, Employee recognition and engagement
It is safe to say Southwest wouldn’t be where we were today without such dedication and leadership from Ginger. Behind the role, the awards, and the superb understanding of communications, you have a genuine woman whose humility, grace and poise is seen in her actions. Each time you talk to Ginger, it’s just you and her. She epitomizes what any Southwest Employee should be by either saying “hello” to everyone she meets or by a simple wave or sincere smile that radiates to anyone’s core. She’s advanced the very traits that set Southwest apart.
As Ginger looks ahead to her next adventure, I know each Southwest Employee will carry on the foundation to which she contributed.
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What do John Travolta, Harrison Ford, and Angelina Jolie have in common with our beloved Founder and Chairman Emeritus, Herb Kelleher? They share a dedication to aviation!
On Friday, January 16, Herb accepted the Lifetime Aviation Entrepreneur Award at the 12th-annual Living Legends of Aviation Awards at the Beverly Hilton in Los Angeles. Hosted by John Travolta, the awards are considered among the most prestigious and important recognition events in aviation.
The Legends meet annually to recognize and honor individuals who have made significant contributions in aviation. Herb’s Leadership in creating a “new” airline that disrupted the industry—one that showed value and service can co-exist, where work environments even in the brutally-competitive airline industry can use words like LUV and family, and in nurturing an organization that has become one of the most-studied companies in the world for Corporate Culture, business and strategic planning, and employee engagement, has certainly earned him this status.
The "Living Legends of Aviation" are 88 remarkable people of extraordinary accomplishment in aviation including: entrepreneurs, innovators, industry leaders, astronauts, record breakers, pilots who have become celebrities and celebrities who have become pilots. The Legends meet yearly to recognize and honor individuals that have made significant contributions in aviation. The event benefits Kiddie Hawk Air Academy, a 501(c)3 nonprofit dedicated to introducing educating and sparking children’s interest in aviation. Trainers give kids ages 4-9 a sense of flight, even if just a few feet off the ground. It is the mission of the academy to give children the spark they need to help create the next generation of aviators and aviation legends, while teaching them the importance of academic excellence to reach their aviation dreams.
Herb was in good company at the event, as Harrison Ford presented the "Harrison Ford Aviation Legacy Award" to Mark Baker, president and CEO of the Aircraft Owners and Pilots Association (AOPA), while Angelina Jolie received the Aviation Inspiration and Patriotism Award for directing Unbroken, about the life of Louis Zamperini, a WWII airman.
Congratulations, Herb, on this well-deserved recognition!
If you’d like to raise a glass to Herb in celebration, try this special Wild Turkey drink featured in his honor at the event:
45 mL Wild Turkey Bourbon
20 mL Cinzano Rosso
2 dashes bitters
Directions: Pour all contents into Boston glass, fill with ice and stir. Strain into rocks glass or martini glass. Top with ice if in rocks glass. Add cherry for garnish.
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This is eye opening. American Airlines has 118 gates in the market, compared to only 18 for Southwest. With all due respects, those who think Southwest is wrong to seek the additional two gates at Love Field should study the chart above.
Southwest has long been on the receiving end of anti-competive measures.
Is there a link from which we can add our name to the growing chorus who is emailing the Dallas City Council?
Thanks in advance.
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At South west, we are in the business of connecting people to what’s important in their lives. Often, the important moments that happen during those connections include a special place—somewhere that has meaning, that brings people together, that creates a sense of belonging and a sense of community. It takes effort and a process to create great public places like neighborhood parks, community gardens or downtown squares. And it’s called Placemaking.
You may wonder why Southwest Airlines would be talking about Placemaking. After hearing of an organization called Project for Public Spaces (PPS) and learning about the work they do with Placemaking and the unique role that the approach plays in creating great public spaces across America, we were intrigued. The Placemaking phenomenon is a crowd sourcing meets urban planning movement; it involves many people in the process. It is the realization that while planners can give a place structure and access, it is the community that gives it heart and vibrancy.
At Southwest, we have always put People first in the decisions we make about our business. And what attracts us to Placemaking is that it, too, puts People first – only in the process of designing and improving public spaces; it is a concept that puts the process and what the People want ahead of the design. We believe that public places are truly the hearts of local communities – the communities where our People call home and where our Customers love to visit. As a result, the idea of creating and revitalizing public places is one that spoke to the heart of who we are.
We wanted to experience this for ourselves, so Southwest collaborated with PPS on two Placemaking projects in Detroit, Mich., and Providence, Rhode Island. In Detroit, we worked with PPS and the Downtown Detroit Partnership (DDP) to create a beach in Campus Martius to serve as a fun and relaxing community gathering place for workers, families and children. In Providence, we worked with the Downtown Providence Parks Conservancy to create a fun destination for arts and crafts and interactive play to bring the local community together and help enrich activities in Burnside Park.
Through our work with PPS we have seen firsthand how public places have the power to revitalize local communities – generating pride and a sense of belonging that translates into greater community engagement, economic development, and increased quality of life. And we strongly believe that Placemaking is a social movement that needs to reach the mainstream.
Today, MIT’s Department of Urban Studies and Planning released pioneering research on Placemaking. MIT’s new research, which proves the power of Placemaking in strengthening communities across the country, will help the Placemaking concept reach the mainstream. Southwest is proud to have helped make this research possible, and we look forward to continue to see the Placemaking approach and emphasis on putting communities and People first continuing to grow. If you’d like to read the research, “Places in the Making,” go here.
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We’re in the business of flying airplanes and connecting people to what’s most important in their lives, but our impact goes beyond the airport. Our philosophy of doing the right thing spills over into the communities we serve and the places our Customers and Employees call home. That’s why I couldn’t be more proud to share that Corporate Responsibility Magazine recognized Southwest Airlines in their 14th annual list of 100 Best Corporate Citizens in the world! Not only are we excited to receive this recognition, but we are the only commercial airline to be honored as a leader in the commitment to transparency and responsible business practices. As America’s leading voice on corporate responsibility, the Magazine formed its rankings from publicly available information in seven categories—environment, climate change, employee relations, human rights, governance, finance, and philanthropy. You can check out the complete 100 Best Corporate Citizens list by visiting the Corporate Responsibility Magazine’s web site. It’s our desire to make a difference, and it’s what still keeps us giving back more than 40 years later. Going above and beyond, making Customers feel at home, Employees volunteering their time to the community, this recognition is about Southwest’s greatest asset—our People. Here’s a big thank you to our Employees for everything they do to make Southwest known for being a good corporate citizen!
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At Southwest, we live by the Golden Rule—it’s at the heart of everything we do. When we started out more than 41 years ago, it was the support, generosity, and sacrifices of our Employees and Customers that got us through the turbulence of the early years. We haven’t forgotten our beginnings and have never taken relationships—with Employees, Customers, and our Communities—for granted. Today, although much has changed in how we operate, Southwest has always stood for Community, and today that commitment is as strong as ever.
Southwest has supported our communities since the very beginning. Through the decades, Southwest has believed in doing the right thing, and it always comes From the Heart:
1970’s: Southwest’s concern for our communities debuts by participating in the United Fund Campaign, a fundraising drive supporting the United Way. 1980’s: The Airline that LUV built adopts the House that LUV built, and Ronald McDonald Houses become our primary charity with an annual LUV Classic Golf Tournament to raise money for Houses nationwide. 1990’s: Southwest kicks off the “Adopt-A-Pilot” program for fifth-grade students, a national program where fifth-graders learn about goal-setting, applying their curriculum to real-life jobs, and seeing aviation through the eyes of the hundreds of Pilots who volunteer. 2000’s: In an effort to further build and nurture relationships in the community, we became a member of at least one Chamber of Commerce in each city where Southwest flies. Additionally, Southwest Airlines, in conjunction with the Hispanic Association of Colleges and Universities (HACU) created an annual “Lánzate/Take Off” education travel award program where more than 1,500 students from across the nation submit an essay about why they are pursuing a college degree and how the travel award would help them achieve their goals. 2010’s: To celebrate Southwest’s 40 th anniversary, we teamed up with the Student Conservation Association to take our volunteerism on the road, and complete 40 conservation projects across the nation. One thing remains constant—we may be an airline, but we do some of our best work on the ground by making a positive difference in our communities, and it always comes from the heart. We believe in bringing people together, inspiring change, and making a difference in people’s lives. We support global and national nonprofit organizations, champion our own Southwest Airlines giving programs, and encourage individual Employees and community members to volunteer and advocate for the causes they believe in most.
I encourage you to check out our new community ad showing how Southwest gives from the heart by visiting www.southwest.com/citizenship or hear first-hand from one of our Employees who was featured in the ad by visiting www.blogsouthwest.com/.
How do you give from the heart in your community? Let us know by commenting below.
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When I came to work at Southwest Airlines more than 20 years ago, I thought it was “cute” that the airline had the stock ticker symbol, LUV. As a former newspaper reporter, I knew from my dealings with executives and Employees that Southwest was irreverent and a bit different. But, use the word LUV or LOVE? Really?
Now, more than two decades in, I’m a proud Kool-Aid drinker. I get it. This place is like nowhere else I have ever worked. You get what you give, and I love this Company. In my capacity, I’m fortunate to see the ways in which Southwest Employees share their love with one another AND with our Customers. My favorites are still the love connections that happen in airports and on our planes. Case in point: Jason Gonzalez (pictured above).
His email to me last weekend laid out his own love story, and it began on a Southwest jet. He had me at “I’ve been a loyal Rapid Rewards member for years,” but he went on to say how he wanted to take a few minutes to explain how a Southwest flight changed his life. Waiting in line to board a flight in March 2009, Jason was determined to meet the young woman he spied in the airport and introduce himself.
He says, “After a tough day of work, my mind was wandering, and I was gazing about the terminal, when she walked by. A young, beautiful and professional looking woman. Unfortunately, she continued to walk past me and away from my gate. I glanced back a couple times to see if by chance she was headed back in my direction. No luck, so I boarded the flight. As I settle into my usual aisle seat, I look up and see her walk right past me and sit down one row back across the aisle! Unfortunately, she didn’t seem to notice me. So as the plane continued to fill up and eventually take off (right on time, as usual, I might add) I began to devise a plan to change that. Directly across the aisle from me sat a very nice older women who just so happened to be reading a book from one of my favorite authors. Ah hah! So I struck up a conversation with her about it, hoping “others” in the immediate area would overhear and 1) finally notice me, 2) get to know me indirectly and 3) be receptive when I implemented the rest of my plan to speak to her at baggage claim (since she only carried on a briefcase).
Sadly, step three did not work out as planned. Deplaning first, I waited by baggage claim. And waited and waited. She was only a row behind me. Maybe she slipped by and I missed her, I thought to myself. As I looked toward the airport exit once again, there she was! We looked right at each other from about 40 feet away, and our eyes locked for a brief moment. And then she continued walking straight past baggage claim toward the shuttle bus stop – no checked bag. $%#! I quickly devised Plan B: grab my bag and head in her direction. I knew I would only have a couple of minutes at best to reach her before the shuttle arrived. One problem--I was still waiting for my bag. It was the Southwest ground crew versus the shuttle bus driver! Who would be quicker?? I liked my odds. The winner of this battle would change my life forever! Like a whole other type of “Rapid Reward,” my suitcase suddenly shot out on the baggage belt. I grabbed it and quickly headed in her direction. I could see her across the way sitting at the stop as a shuttle bus drove by. Please don't let that be hers! It drove on past her to the next stop, and I eased my pace knowing I would have time to reach her.
A special thank you to the Southwest Burbank ground crew! And, thanks to that dear woman sitting next to me for so graciously taking the time to chat with me. As later confirmed, steps 1 and 2 of my plan were successful, and without them, Plan B may not have worked.
After talking for a bit, Stephanie and I swapped business cards there at the shuttle stop and soon went out on a first date. As it turned out, we lived in the same neighborhood, play tennis, hike, and love good food and wine. And it’s history from there. We got engaged last May and will be married on May 4, 2013. As an interesting side note, Stephanie is an attorney specializing in the aviation industry (you couldn’t write a more perfect script, right?). So it all started on a Southwest flight.”
Jason said he and his fiancée, Stephanie, are looking forward to sharing some Southwest peanuts and pretzels with their wedding attendees during their nuptials in May. We’re proud we could help love take flight. Happy Valentine’s Day. Love, actually, is all around us.
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Petition signed! Keep up the great work Southwest! It is just a matter of time and thousands of people are so excited. For so many reasons, we would fly a Southwest international flight any day. Support, support, support!
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This is the sixth in a series of posts about our integrated annual report, the 2010 Southwest Airlines One Report™, where we have illustrated our commitment to a triple bottomline and how our passion and focus on Performance, People, and Planet continues to propel us forward. Many companies call the cities in which they operate “markets, ” but at Southwest Airlines, we like to call these cities our “communities.” Each one is special to us and unique in its own way. These communities are home to our favorite People: our Employees and Customers! We believe investing in the community is ultimately an investment in our most important asset: Our People. It’s our goal to support the passion points and effect positive change in the communities where our Employees and our Customers live and work. By teaming up with our community partners, Employees, and our Customers, we work together to achieve health, prosperity, and positive change in our hometowns. While 2010 presented its own set of challenges to not only our industry, but also our country, the 2010 Southwest Airlines One Report™ celebrates some exciting achievements in our communities—achievements like an overall $13.9 million investment of tickets and cash directly back into our communities, and taking our partnership with the National Wildlife Refuge Association up a notch with our first cause-marketing effort, the “Help Us, Help Them” giving campaign in response to the Deep Water Horizon Oil Spill. In 2010, Southwest also joined our nonprofit partners dedicated to supporting the military and its families by declaring November “Military Heroes Month” and dedicated the entire month to sharing the stories of these nonprofits with the Southwest audience. Our community partners represent the diversity of our Customers and Employees and include organizations like The Hispanic Association of Colleges and Universities, Asian Pacific American Institute for Congressional Studies, and the Black Voice Foundation. That last ten years forced us all to think outside of the box for ways to remain prosperous and profitable. It also taught us that our prosperity hinges on the health and vitality of the communities in which we operate. We learned that we are stronger together as our Employees, Customers, and Communities came together to make the world in which we live a better place. We know that we, as a Company, do well by doing good. That is one of the many reasons we now report on our annual community giving and annual financials in the same document. In 2010, our Company simultaneously said “goodbye” to a tumultuous decade and laid the groundwork for a future full of hope. We are proud of our commitment to being a good citizen of the world. We look forward to sharing the journey with you in our blog post series on Performance, People, and Planet, and we hope it will inspire you to read our 2010 Southwest Airlines One Report™, which, in an effort to conserve our natural resources, can only be found online at www.southwest.com/citizenship.
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Wanted to thank Southwest AND all its passengers on the times my twins and I flew and you were there to do the assisting, holding, lifting and stuffing while I poked, pressed, squeezed and ordered a Mimosa just as fast as I could ....
I find if I need help ever .... JUST ASK !!
P.S. Remember - some of the very BEST comedy comes from flying. For instance, my cousin is a flight attendant and once on an international flight she had to motion to a lady who did not speak english to place her baby's carrier in the overhead compartment. As she walked by an hour or so later, she didn't see the baby and asked the customer about it - the poor woman misunderstood my cousin and had placed the carrier overhead WITH the baby strapped in it.
Gotta Luv It!
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Each morning I get a wonderful email from Audri and Jim Lanford which gives me significant happenings in history on each day of the year, along with an inspirational quote. I thought today's was worth sharing with you. So, with credit to Audri and Jim, here is your nugget for the day: Did you know... ... that today is Women Aviators Day? On the birthday of Amelia Earhart, the first woman to fly solo across the Atlantic Ocean and also the Pacific Ocean, all women pilots are honored. Earhart was born in 1897 at Atchison, Kansas. In 1937, her plane disappeared over the Pacific Ocean. ~~~ Today's Inspirational Quote: "Decide whether or not the goal is worth the risks involved. If it is, stop worrying." -- Amelia Earhart
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Oops. Ya'll are right! (That's my Texan slipping through). It was a slip of the finger. It's 95. There's actually a hilarious highway sign just after the 93/95 merge (if you're headed toward Dedham) that has all the signs on one post (93/95/128). If you weren't from around there, you'd have no clue what road you were on! And, I could swear it looks so beat up that some angry road warriors must have tried to remove the 95 sign in the middle of the night! Great catch, readers! Sorry for the typo.
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Happy New Year to you, too, Leah!!
It is GREAT to see you back on the Blog -- I've missed you! Well, I've missed YOU, but not so much your lame jokes!!! LOL
I'm glad you're here!
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