I have flown many times on SWA. The seat boarding plan has been one of the attractions. On 10/ 12 on my return to BWI from MDW I was denied an available seat because already seated passengers were allowed to put their luggage in three seats to reserve them for others who apparently had boarding passes in a lower class than mine. I am 77 years old and follow the rules.. I did not appreciate the dissmnbling in SWA's exchanges about my complaint. I did not need or want their consolation prize. I wanted to board the plane and take the empty seat of my choosing. The stewardess supported the passengers who had put their baggage in the unoccupied seats. Where is SWA's truth in advertizing on the matter of open seating?
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