08-01-2010
10:53 PM
1 Love
Why does it matter when the BS drink coupon is used??? The cost of that drink was factored into the extra $$$$ we payed for a BS seat. SW is out your cost of the drink whether we cash it in on that flight or another one in a week or 6 months. ( which in reality is probably a true cost to you of maybe $2.50)
The only answer is you guys hope to sell us something and then take FULL advantage of ripping us, by betting we dont use the coupon at all, such as would be the case on a 7:00 AM flight, or on a flight that weather prohibits drink service. If this stupid rule stays put, why not reduce the extra $$$$ cost of a BS ticket, and eliminate the drink coupon all together?
This may sound trivial, but with this change AND your pre-announced change of TTF funds, you have lost an A-List customer that WAS flying with you 125 flights a year, and I bet I wont be the only one, but at approx $175 per flight X 125 flights, I hope that $5 drink coupon is worth the $21,000 of mine going to a competitor.........
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