Southwest taught me to look for and use their lowest fares. I bragged about it. Now, SWA screws me for using those same "low" fares they urged me to seek and use. My wife and I make numerous flights to Las Vegas each year at an average roundtrip price of around $250 per person. That roundtrip earned each of us TWO Rapid Reward credits. Under your new "Screw the Customer Again" system each of us will only earn 1.25 RR credits. Southwest no longer wants to serve their customers but instead serve the bottom-line money grabbers. I also plan to sell my stock in your new, screw the customer airline.
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