All too often we grumble about airline performance. Thank you, Southwest - I can't blame you for the lousy weather, but I am grateful for the cheerful attitude and giving spirit of all your employees. You make my world a better place to be, even if just for the short time I am a recipient of your hospitality.
My sister – the author of this post – knows I don't use Southwest just because I want to support the company she works for. I fly Southwest often for my business for two reasons: for your affordable price and for great way you make me feel when I am in your care (and not necessarily in that order).My flights are not always perfect, though I have rarely encountered a Southwest employee who wasn't willing to serve and help.
Carol
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