I usually fly Southwest on business and therefore rarely use a "drink coupon." My family and I are leaving BUF for LAX on Wednesday, and I noticed I had 26 of the unexpired coupons - thought I might use a few on this long pleasure flight. A friend told me that SW was now refusing to honor these coupons....frustrating. First, you re-vamp the "rapid rewards" program to basically double the point cost of a rewards flight falling in line with all the other airlines' b.s. programs, and then expire un-expirable drink coupons. What's next - baggage fees? You guys used to set the standard, now you're following the heard. I read on-line that in response to a class-action suit, you're claiming that too many passegers were bootlegging the old coupons...really? And the new ones are immune to that? How 'bout I send you my 26 expired unexpired coupons and you send me your new and less desirable version? Time to cancel the Southwest VISA and start using Travelocity as Southwest has turned its back on those who had always been loyal to it.
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