11-15-2007
10:14 PM
3 Loves
I just returned from my first experience with the new boarding process. I believe it went smoothly and stopped much of the fighting for position in line. However, I noticed that the numerical order was not enforced, which is somewhat hippo critical of the process. I was in the front of B line watching the A group board and a gentleman who was in group A was with a Lady friend who was a B. He simply stated 'She's with me' and the southwest employee, without any regard, let her board with him. They were both adults with out any special needs, she should have waited in B line with everyone else. Southwest definitely needs time to iron out the many kinks to this boarding process and train their employee how to enforce this policy. I still support SWA!!!
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