I have now posted two very detailed posts, neither of which have shown. Apparently, Southwest does not allow posts questioning their changes to be entered. Just another change not "done so for all the right reasons".
... View more
Thank you for the advanced notice on this major change in unwritten policy, I always enjoy learning about things when it is no longer possible to act to mitigate the impact. I guess that no notice, customer-detrimental changes are part of not doing "so for all the right reasons". While I understand the underlying reason for the enforcement of actual expiration dates and even imposing one on the abused Business Select coupons, I do not see the rationale for imposing an artificial expiration date on those non-reproducable drink coupons that had none to begin with. That is definitely a slap in the face of your frequent customers, Rapid Rewards members. This along with the recent changes to ticketless travel fund (TTF) usage to be limited to only the original passenger are definitely customer unfriendly and counter to Southwest corporate culture. I would ask what is next, but I am afraid that my ludicrious suggestions would be implemented. As a customer, Rapid Rewards member, Companion Pass holder, and a stockholder, I find all of these recent changes to be anything but "done so for all the right reasons" nor watching the bottom line. For whatever small amount of money made in the short run by these changes, it will not make up for the long term losses caused by the loss of customers, especially the loyal and repeat ones who have seen this airline become no better than the money-grubbing, nickle-and-diming legacies.
... View more
Thanks for giving us such a big heads up on enforcing the expiration date. There is nothing like finding out on the day you are going to do it. I guess this part of now doing so for all the wrong reasons. I understand the need to enforce published expiration dates, even with no notice, but what is the rationale of putting an artificial expiration date on something that never had one? This definitely doing something for nothing close to "for all the right reasons". This change along with the change on the use of ticketless travel funds (TTF) to not allow reuse by anyone but the original passenger are not very customer friendly policies nor in keeping with Southwest's company culture. I would ask what is next, but I am afraid that my suggestions would be implemented. As a customer, Rapid Rewards member, Companion Pass holder, and a stock holder, I am very disappointed in the recent changes that are being implement "to operate smarter" and watch the bottomline. What may save a little money in the short run will end up causing major loss of money in the long run when customers, especially the loyal repeat ones, leave for this continued mistreatment.
... View more
01-25-2007
10:45 PM
3 Loves
Due to Southwest being so family-friendly, I believe any design should incorporate child-proof covers/outlets to protect the youngest travelers. The best of these are the outlets with the built-in, spring-loaded slide covers, so that there is no effort required on the user's part to re-safe the outlet after use. I am really surprised that most public buildings have not gone to these outlet types just because of liability-issues. By the way, I am not trying to relieve parents of their responsibility for watching their children and keeping them safe; however, electrocutions can happen in a matter of seconds. So why not avoid setting anyone up for failure?
... View more