10-16-2006
09:01 PM
4 Loves
I am a travel agent and have the uneviable job of dealing with many airlines on a daily basis. I can't tell you how wonderful it is to deal with Southwest in comparison to all the other carriers. In a world of hearing "no" and "I can't help you" from everyone else, it is great that there is at least one airline who is not only on my side but the passenger's side too.
I have also flown many carriers and am constantly amazed at how slow the boarding process is with assigned seats. No matter how they board--from the rear, from the front, in numbered groups--no boarding is as efficient as Southwest's open seating. It really is no hassle to check in online and get your boarding group, even on vacation, as practically every hotel has internet access now. So please Southwest, don't change. As we say here in the office--if Southwest ran the world, it would be a better place!
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