I sent this to customer service in June and again in August 2010.
I have flown your airline weekly from Tucson to Chicago on a weekly basis for the last two years. In the last four years I have taken approximately 300 flights on Southwest Airlines. During which time I have never had such a negative experience as my flight on June 4, 2010. I was humiliated by one of your flight attendants, Stephanie.
Here is the background. Because of the number of flights I have flown I am on the "A List" and almost always get checked in with position A16, as was the case on June 4th. I boarded the flight as the second "general boarding" passenger; there was one business select ticket on that flight, and I chose seat 11C which is standard for me. I am a larger woman who is able to fit comfortably in a 737 seat. Upon boarding your flight attendant asked me "do you need a seat belt extensions because you cannot sit there if you do." I looked at her stunned by her humiliating comment and said "how dare you ask me that." She stated she was just doing her job. If I had asked for a seat belt extension she could have then asked me to choose a different seat but trying to humiliated me about my size is not her job Or is it? Hudreds of other attendats have never had an issue.
I chose a different seat so I could sit with my family that were flying with me on reward tickets. Upon deplaning, I did tell Stephanie that she had offended me and she said "sorry but as I told you I was just doing my job." As I passed the pilot he spoke to me and I said I will not be flying your airline because that flight attendant had offended me. If this woman is prejudice toward larger people then she should not be in a public facing position as it presents an unprofessional image of your business.
I am a software consultant who's career requires 100% travel, and will take my loyalty and funds to another airline if something is not done about this.
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