Too funny! I can remember not too many year's ago, probably around 2000, when your marketing or communcations director wrote an article in the SWA In flight magazine that claimed she would never communicate with customers using e-mail, etc. At the time, I thought it was rather ironic as SWA had one of the best websites available but I could not communicate with you by e-mail. Now, you are blogging! Never say never! Best! I haven't had the opportunity to fly much lately and, frankly, miss it. Used to fly to and from Chicago every week for 3 years.
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