Like the previous post, I would have appreciated a notice that my expired coupons would no longer be accepted. The coupons are a minor thing. What concerns me most is the attitude of SWA is changing from what has made it a very successful airline. First the change of the Rapid Reward program, now a minor thing of the drink coupons. It appears that my favorite airline is evolving into a clone of the legacy airlines. That is what happens when the founders of a company move on and the MBA bean counters take over the operation.
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