I am so disappointed in my most recent experience on Southwest. I too have been a loyal, nuts about Southwest customer since my college days many years ago. I flew on March 23rd, flight 1154 to a much anticipated trip to Las Vegas. It was one of the worst experiences I have ever had on an airline. We departed somewhat on time. I recall hearing the ticket agent at the boarding gate tell another crew member that one of the crew got off the plane and could not be located. Which prompted someone who looked like a pilot to go running around looking for said individual. It was all down hill from there. The flight crew was less than friendly, barely speaking to passengers. During the flight several passengers commented that we never heard a word from the pilot. No cheery southwest welcomes, jokes and funny talk that we are used to on southwest. the flight was apparently delayed due to head winds. We did not learn this from the crew, but from fellow passengers. It was almost as though the plane was flying itself? Up until the landing, which was nothing less than terrifying! It felt like we were about to crash and then we came to a screeching halt. Passengers were terrified, including me
, still, no word from our pilot or crew. Passengers around me kept wondering if we even had a pilot?! Dead silence. This was a terrible experience and so not what I have been used to on Southwest. I swear, I will do my hardest not to ever fly your airline again. To sum up, literally no communication from the crew, a horrific landing!
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