a week ago
a week ago
@honduh8 wrote:
Well the rules have changed since 2020. ESA's a no longer allowed.
You certainly have the right to fly with your service dog, and by your description of your situation you do need a service dog.
I hope you find a way to control your seizures, but if not you do have your 130 pound friend there to help out. A very good friend indeed.
All the best to you...
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4 weeks ago
I also just attempted to log in again and for the first time in days it succeeded Not sure what changed but perhaps my email to customer relations finally made an impact
Regards
Goku to
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4 weeks ago
4 weeks ago
That it is "all the TSAs fault" seems to be the well rehearsed response by all Southwest phone support, check in personnel and gate agents, for the multiple impacts getting selected for a secondary security screening causes. It's TSA, not Southwest, so you get nothing from them to help rectify the situation of getting a late C group number when you went to all the trouble to checkin and your spouse on the same reservation gets A group. It is true that it is TSA for being selected for the secondary security screening for the one flight with the extra screening, but all the issues on subsequent connecting fights are caused by Southwest's reservation system and boarding process. There is no reason not to get assigned your legitimate place in line on the rest of your connecting flights as the TSA screening has nothing to do with them. Even worse then not being able to board with the rest of your party on the reservation on subsequent flights is losing your TSA Pre Check from paying for Global Entry on the rest of your connecting flights. On international flights you usually need to go through security again after clearing customs. On my recent trip back from Mexico, the rest of my party with TSA Pre Check cleared security in 5 minutes and then waited another 50 minutes for me to finally show up. This is very much Southwest's issue. Other airlines with different reservation systems have none of these issues.
There are things that Southwest could have and should have done on my connecting flight. I clearly should have had an A group number as all other folks on the reservation with me did. All the numbers are gone since the Southwest system would not assign my connecting flight boarding position since it wouldn’t assign the 1 st flight. However, Southwest lets "special circumstance" folks board after the A group, before the B group. When I asked the gate agent in Miami, Monica V., if there was anything I could do to board at least close to the rest of my party, she parroted the party line that is was TSA’s fault and that there was nothing she could do. When I mentioned boarding after the A’s, she got that hostile look like I was just another low life trouble maker trying to cheat my way onto the plane before my turn. She stated that was ONLY for disabled passengers and my issue was not a Southwest problem.
An even better solution is for Southwest to still issue you your boarding position number for your connecting flights and not remove TSA PRE from your connecting flight boarding pass.
This is Southwest's problem, they just don't care as it will cost them money to fix their reservation system.
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03-16-2024
03:46 PM
03-16-2024
03:46 PM
Here it is again! I just installed a new WiFi network at home - I tried to select it to connect to it - and here is SouthwestWifi jumping up to take the password from the WiFi I’m trying to connect to (I never tapped on to connect to SouthwestWifi - SouthwestWifi is not even an option of a network to connect to from Wi-Fi’s available - it simply buts in and steals password entry.
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01-20-2024
03:19 PM
I'm fine if you want documentation. A doctor will sign that form upon request. No biggie.
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01-13-2024
09:11 AM
01-13-2024
09:11 AM
01-06-2024
07:54 PM
01-06-2024
07:54 PM
guess is that if you call southwest and say you would like a refund, they will tell you that there is no policy on seat saving and tell you that you could have sat in that seat. It's several years after your post and the same seat saving is still being done today. At this point, I do not think it will ever change. Southwest got their money and that is where they stopped caring.
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11-30-2023
11:43 AM
I have been a loyal customer with Southwest for years and fly the airline almost exclusively. More recently, back in October 2023, valuable items were stolen from my checked luggage. I opened a case Southwest and TSA per Southwest's recommendation with all supporting documentation and have been getting the run around since. I will continue to escalate this issue to the highest degree necessary and have decided to fly other airlines after my last scheduled trip in December. Is 2 free checked bags worth the potential cost of theft? It's a free for all for airline or TSA employees to do as they please. I am working with both to solve the issue, but nothing is being done. I have also submitted reviews on multi-sites warning travels of this.
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11-20-2023
08:02 PM
Hi PamG
Just do like everyone else does on Southwest. Pretend you’re disabled and then get miraculously cured after boarding.
This is something that Southwest’s model of boarding promotes, so take advantage of it.
Jim
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11-09-2023
12:27 PM
SW has stopped enforcing its rules a few years ago, and it is no longer pleasurable, nor economically useful to fly Southwest. Where I generally fly out, with a little planning, Delta and American can be equal in price. It is a huge turnoff upon boarding to see the one faker with an entourage preboard.
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10-18-2023
07:14 PM
10-18-2023
07:14 PM
@sskotha wrote:
I am facing the same issue as well, and wasted so many hours of my time because of it. Please please please fix this soon Southwest! At some point my time will become more valuable than the money I save so I might just give up and change to a different airlines if this keeps happening each time.
Is it happening every time?
Also book one-ways so you can self-service changes more easily on-line and less likely to need to call.
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10-11-2023
08:11 PM
I was just charged $125 for golf clubs in a hard case. The counter person measured height + width + length. ~78"
I have been traveling with same case since the 80's and have never been charged. Always keep it under 50lbs. I'll start driving if this is case
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Although the error code is the same it might make sense to start a new post with the new 2023 issues.
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This just happened to me. flying with 89 mom that needs a wheelchair. I checked in at the 24hr mark. got B9. got distracted and checked her in about 45min later. she got A46! She is not A-list. As noted in another reply, somebody who had A46 probly changed or cancelled.
It's all moot because I will accompany mom as a preboard.
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09-13-2023
12:34 AM
09-13-2023
12:34 AM
I haven't checked luggage in over 25 years. After the second time my luggage did not arrive, once again with very specific clothing required, a suit for an international presentation & a banquet down the first time, that was the very last time I ever checked luggage.
I do love your thinking. It's a great idea if it works for you. However, never have the luxury to sit around and wait for 30 rows of people to deplane. But if I had the time it sounds very entertaining.
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09-11-2023
01:01 PM
09-11-2023
01:01 PM
@dianaaschner wrote:
My workaround: I called Chase and they are overnighting the card to me free of charge. Still not a great solution but the call took 5 minutes and hopefully flights won't go up too much before tomorrow. Hope that helps someone out there.
Someone had mentioned that you have to write down the info earlier, I agree this should be a lot easier of a process. Glad to hear you got an expedited response - if your flight is for more than a few weeks out hopefully you'll be okay. It's tough when you get within the week.
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08-01-2023
06:28 AM
For several years I had send my Android tablet to watch movies. But just recently I couldn’t watch them. Error message said I needed to upgrade the operating system. I checked and I had already upgraded. Then on the next flight I STILL could not watch movies. I have a flight in 3 weeks and wonder if I should bring my laptop (too heavy) or invest in a new non-Android tablet.
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You can’t buy an A List preferred ticket you can buy business select which based on A2 is what he bought buying business select doesn’t come with the perk of sequential boarding numbers
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06-01-2023
12:58 PM
06-01-2023
12:58 PM
Is this still the policy on employee vaccinations?
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03-06-2023
05:11 PM
FYI received this error code and the only issue was an incorrect credit card CVV#. Corrected it and was good to go.
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01-21-2023
09:19 PM
01-21-2023
09:19 PM
Hi,
I was wondering if this is still possible?
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@lnelson with a nationwide FAA ground stop affecting all airlines and flights this morning I suspect all phone numbers are busy with long wait times.
--TheMiddleSeat
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12-29-2022
10:55 PM
My son was just boarding his delayed flight from Dallas, TX to to return to his Navy air station in San Diego. Him and another service member neither in uniform, went to board when military was called after priority boarding. The service member in front of him clearly white, showed his military ID and ticket was scanned and he was allowed to board. My son right behind him , who is half white half Hispanic has dark hair showed his military ID and the attendant told him he could not board and needed to return to B 42 position to wait to board. I have never heard of such utter disrespect for our service members , but also the utter display of prejudice that occurred . I am appalled at the gate attendants hatred and disrespect. attendant was at Gate 2 Dallas Lovefield airport Dallas to San Diego departure at 10:25 (delayed) originally supposed to depart at 10:05 12/29/22. I want answers!!!
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12-26-2022
01:59 AM
12-26-2022
01:59 AM
You’re unbelievable. I have a companion, so I can’t get the online booking to work. Worse, their next flight that is available basically makes my entire trip pointless. This isn’t a 1 day delay, the app says they don’t have a flight till Thursday night with an open seat and that isn’t even assured. I haven’t had a vacation in a year and not only have they ruined the scheduled vacation I planned for 3 months (can’t cancel it), I lose the days, and worse, they ruined my Christmas, because by the time I get there, the other half of the family will have gone home.
I was on hold for 3 hours and 14 minutes when I heard what sounded like the VOIP server crashing and the call drop.
https://imgurDOTcom/a/UcpxFSE
It’a almost 1am
This is all around incompetence and the CEO should be fired Monday morning.
I was a huge fan of SWA. No more, I will never recommend them again, I will never be loyal to them again.
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I like the idea of the rewards for opinions. I am able to top off my points instead of buying some. You just have to know how to use it
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10-29-2022
02:44 PM
10-29-2022
02:44 PM
@Momojiggalo wrote:
Glad to hear you had a great experience.
However, because this is a customer forum, it is unlikely the crew will get recognition because of anything you post here.
If you really want the crew to get recognition, then you need to contact SW directly. To do so, click on "contact us" below and proceed.
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10-24-2022
05:36 PM
10-24-2022
05:36 PM
@golfchick39 The sender's email address is an easy to see red flag on that one.
--TheMiddleSeat
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09-15-2022
07:53 PM
09-15-2022
07:53 PM
If you tell the gate attendant and / or the flight attendant at the front of the plane when you board that you were just married and are headed for your honeymoon, then you might get some recognition while on the flight.
BTW, congrats!
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09-14-2022
09:49 PM
09-14-2022
09:49 PM
@kale14 wrote:
As a loyal SW RR and Visa member, I am in disbelief with the terrible partnership with booking.com. To the point I joined this community to try and find any solution.
Made a reservation via SW hotels to earn 10k points, was never sent a confirmation email with my number and PIN so can't get ahold of anyone at Booking.com/888-850-3958 (remember that number how many times I've tried it) to help me yet I have a pending charge on my SW Visa for $692. Hotel does have a reservation under my name and date but it wasn't even made from Booking.com.
What ever ended up happening to you? Did you get your reward points?
If your credit card is showing the charge is "pending" and has been that way for a while,
then you really do not yet have a real reservation. Merchants send "pending" charges to be sure that the payment method will really work. "Pending" charges only become "real" charges
once a reservation is consummated.
If the charge still shows up as "pending," it will simply disappear from your account in less than a week.
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