My wife & I our Very Upset with Southwest. We have been Loyal & Excellent Customers for many years. We had Always Loved them prior to the last couple of months. In Fact we have written a minimum of 15 letters commending many of Southwest's employee's Outstanding Customer Service. This includes the Customer Service Department as well.
It's Sad because three employee's went above & beyond once again to try to Help us Correct a Southwest Computer Glitch Error. Then just 3 days prior to Christmas & to date we have been given the run around by the Customer Service Department. They have told us they need to catch up as they were off for 4 days/ then told it takes time (after being assured that I would be e-mailed a confirmation note my credit which is my money would follow shortly. It is 1-4-10 & I have Money Owed & No Confirmation of where it is & when it's coming to me We were told we change our air tickets a lot (we do this ourselves ! Due to Very Important Reasons) We Felt Insulted & Slapped in the Face by Southwest Customer Service when we Explained this Nicely & were told "Maybe we can't Accomodate your needs & another airline may serve you better."
I am trying to reach Mr. Gary Kelly CEO Directly Via a Letter. However, have been told that I can't complain higher than a Mr. Rupple (whom I hear is Very Nice) However, the things said to my wife & I were So Nasty & Simply Wrong we Feel Mr. Kelly needs to Hear this Directly! We Feel our Complaint is being kept from him. We want our written complaint to reach him Directly.
We asked for NOTHING FREE WHATSOEVER , just Our Money Due/Owed per Southwests own error (Third error since June when s.west went to new computer system or at least that's what we were told.) WE want to reach Mr Gary Kelly CEO Directly.
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