Seventeen years ago, Armando Cavazos had no idea that a flight on Southwest Airlines would change his life forever. As a Passenger, he was so touched by the LUV and passion shown by the Inflight Crew that he started to dream about becoming part of the Southwest Family. Today, Armando is living his dream as a Southwest Flight Attendant. He has spent the past 13 years providing Customers with the Legendary Customer Service for which Southwest is renowned. Armando’s favorite thing about Southwest is that each day brings something different: different people, different cultures, and even different languages. One of his most treasured Southwest memories involves an elderly Customer who was sitting alone in the baggage claim of Houston’s Hobby Airport. She was in a wheel¬chair and had a worried look on her face. Armando walked over to see if he could assist her. She handed him a note that explained that she only spoke Spanish and was waiting for her family to pick her up. Armando, who speaks both Spanish and English, was able to reassure the woman. He stayed by her side, calming her nerves and keeping her company until the family arrived. For Armando, treating Customers like family members is what Southwest Customer Service is all about. When he’s not connecting with Customers on the ground or in the sky, Armando enjoys exploring new cultures, tasting new foods, and visiting his favorite hot spots in New York City. Armando likes to meet his family in the Big Apple for a delicious meal at Birreria, their favorite restaurant in Manhattan’s Eataly marketplace. As an inveterate “foodie,” Armando always makes a point of discovering the best restaurants wherever he travels. Everyone who works with Armando appreciates his positive attitude, adventurous spirit, and huge heart. Southwest’s exceptional Customer Service can be traced to dedicated Employees like Armando, and we are proud that he is part of our Southwest Family!
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We knew that the last act of the Travelin’ Taylor Tour had to be special. Quite frankly, the five previous performances from five talented musicians truly struck a chord with our Passengers. The musicians’ devotion to fans and dedication to come together, as a team, to create something true to themselves—well, it’s what we really strive to do here at Southwest. That being said, we knew we had to go out with a bang. So, how to wrap up such a momentous tour? Rising country music star, Easton Corbin, whose unapologetic country twang and sweet southern sound proved to be the perfect finale! While Easton Corbin hails from Gilchrist County, Florida, he found a home in Nashville— where his dream to reach people with music took flight. True to the title of his new album, “All Over the Road”, Easton Corbin has performed all over the country on tour with Rascal Flatts, Brad Paisley, and Blake Shelton. He’s also the recipient of three American Country Awards! Thankfully for us, he could take a little break from the road to share his music with a plane full of Passengers. Whether on the road or in the sky, his songs remind us why we fell in love with country music in the first place. Check out the video to hear Easton Corbin croon his popular song, “Roll With It”.
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Hello, this is your Soul Patrol Captain speaking …Taylor Hicks! There’s definitely a reason why Taylor Hicks is one of the most beloved American Idol winners. Not only can the guy give an electrifying performance at 35,000 feet in the air, but his heart, charisma, and passion truly put the “soul” in “Soul Patrol.” All the way from Birmingham, Alabama, Taylor’s toe tappin’ tunes reflect the unique influence of Southern soul, country, and blues. And once Taylor gets goin’ on his harmonica, get ready for a series of jazzy riffs that both surprise and delight! Where can you find Taylor Hicks now? If he’s not bringing the roadhouse to another Southwest Airlines flight, he’s headlining at Paris Las Vegas on the Las Vegas Strip. And did you know that his journey to fame all began with Southwest? Check out the video to hear Taylor Hicks tell his incredible story! Hey, Soul Patrol! Want to get your hands on the Southwest-themed GS Mini that Taylor Hicks is playing? Head on over to southwest.com/taylortour, and enter for your chance to win!
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We had a really great time selecting the winners of the High Five Your City contest. Thanks for sharing why you LUV your city! It was incredible to learn about all of your hometown hotspots and hidden gems. Check out the five winners, and let us know in comments which one you’d like to give a “High Five!” Tamara wants us to check out her neighborhood in Charlotte, North Carolina! Thanks for the welcome, Tamara! Kelsey gave Chicago a “High Five” by catching the city skyline at sunset. Kara shared a great photo collage of her LUV for Kansas City! Linda LUVs her hometown in San Antonio, Texas. Thanks for taking us on a tour through the Alamo City, Linda! Check out her blog post here. Joe shares a bird eye’s view of the U.S. flag from Detroit, Michigan!
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Everyone has a special affinity for the city they call home. As a Dallasite, I’ve spent years uncovering hidden hot spots that make my city a true Texas gem! If you can’t find me running (er, glamorous speed-walking) on the Katy Trail, browsing the outdoor library at Klyde Warren Park, or jamming to some jazz at a late night in the Dallas Museum of Art, you’ll find me wherever there is great food and conversation. One way to enjoy both and truly see Dallas, is from the sky! My favorite bird’s eye view of the city is from the rotating dining room in Reunion Tower, also known as Five Sixty, named for its elevation, 560 ft. from the ground. And as an inveterate “foodie”, I love to eat my way through downtown at the Farmers Market with delicious free samples! Another great place to enjoy a bite is at the Dallas Arboretum & Botanical Gardens. As old as the 1930s, this 66-acre garden is the perfect place to relax with an afternoon picnic lunch. Finally, for those who LUV to travel as much as I do, a winning Dallas destination is out on the back patio of Amsterdam Bar in Exposition Park. Here, travelers gather from all over the world to meet and exchange stories of their travel adventures. I’m happy to give my city a “High Five” for it’s amazing hot spots! But enough about Dallas! We want to hear about YOUR city in celebration of Southwest’s five city openings in Portland Maine; Rochester, New York, Charlotte, North Carolina; Flint, Michigan; and San Juan, Puerto Rico! Here’s how to give your city a High Five and enter to win this contest:
1) Submissions must be tweeted to @SouthwestAir with the #High5YourCity hashtag.
2) Users can create photos, videos, blog posts; whatever means necessary! 3) Keep it clean when you're showing us your scene! Nothing obscene or in poor taste will be considered.
Deadline: Sunday, April 14
Five Grand Prizes: Two Roundtrip Southwest Airlines Plane Tickets OFFICIAL RULES Southwest Airlines High Five Your City Twitter Contest 1. To Enter: No purchase or obligation necessary. Contest runs from April 8, 8:00 a.m., C.T. – April 14, 2013 11:59 p.m., CT (“Contest Period”). To enter, you must have a Twitter account by 3:00 p.m., C.T. April 14, 2013, and tweet us about your city using any combination of photos and videos; all tweets must mention @SouthwestAir using the hashtag #High5YourCity during the Contest Period. Use of any device to automate entry is prohibited. Proof of submission of an entry shall not be deemed proof of receipt by Southwest. Southwest Airlines’ computer is the official time keeping device for the contest. Southwest is not responsible for entries not received due to difficulty accessing the internet, service outage or delays, computer difficulties, or other technological glitches. By entering, Entrant grants Sponsor an irrevocable, perpetual, royalty-free, freely transferable license to use the video for all purposes, in any and all media, whether now known or hereafter devised. Entries may not violate any third party rights nor use any third-party intellectual property such as logos, music, or background signs. Entrants acknowledge and agree that their entry does not violate any rights of privacy or publicity and that they have the written permission of those appearing in their video to submit their image. Entries must not disparage; contain material that is inappropriate, indecent, or vulgar; or promote bigotry, racism, hatred or discrimination based on race, gender, religion, sexual orientation. Entries are limited to one (1) per person. Sponsor is under no obligation to post any entry. 2. Eligibility: Contest open to all legal US residents, 21 years and older with a Twitter account by 3:00p.m.. C.T. April 14, 2013. Void where prohibited or restricted by law. Contest subject to all applicable federal, state, and local laws and regulations. By participating, entrants agree to these official rules and accept decisions of the Sponsor as final. Void in Puerto Rico and where prohibited by law. Employees and directors of Southwest Airlines, AirTran Airways, and the members of their immediate families (spouse, parents, children, and siblings and their spouses) and individuals living in the same households are ineligible to participate or win. The promotion is offered in the United States only and shall only be construed and evaluated according to United States law. Do not proceed in this site if you are not located in the United States. 3. Judging & Prizes: The videos will be judged and the winners selected by a Southwest Airlines panel of judges from the Communications Department on or about April 17, 2013. The judges will be judging on the following qualities: • Creativity and Originality: 20% • Entertaining: 25% • Southwest Appeal: 35% Entry should reflect our Culture and Fun-LUVing Attitude • Rules: 20% Read and complied with the Official Rules All prizes are guaranteed to be awarded. 4. Prize: Five (5) Grand Prizes will consist of two (2) roundtrip airline tickets on Southwest Airlines to/from the closest major airport to winner's residence served by Southwest Airlines on published, scheduled service (subject to Southwest Airlines’ terms and conditions; certain restrictions may apply). No substitutions, cash equivalents or transfers of a Grand Prize permitted, except at the sole discretion of Sponsor. Winner and guest, if any, must travel on dates and times specified by Sponsor. Exact travel dates are at the discretion of Sponsor. Prize is not transferable or redeemable for cash. Tickets will expire May 1, 2014 and the expiration date will not be extended. Tickets will not be replaced if lost or stolen. Tickets may not be sold to a third party. Approximate Retail Value (ARV) of each Grand Prize is approximately $800.00. 5. To Claim Prize: Potential Winners only will be notified by Direct Message via Twitter, and will be required to complete and sign an Affidavit of Eligibility and Liability Release and, where legal, a Publicity Release, which must be returned within seven (7) days after prize notification or prize will be forfeited and awarded to an alternate winner. If prize notification letter is returned undeliverable, the prize will be awarded to an alternate winner. Grand Prize winner’s guest, or if minor(s) their parent(s)/legal guardian(s), must execute Liability Releases, and where legal, Publicity Releases prior to the issuance of travel documents. Unclaimed or undeliverable prize will be forfeited and awarded to an alternate winner. Prize is not transferable or redeemable for cash. Prize is guaranteed to be awarded. Acceptance of prize constitutes permission (except where prohibited) to use winner’s name, hometown and likeness for purposes of advertising, promotion, and publicity in any media without additional compensation. 6. Limitation of Liability: Neither Sponsor, nor their affiliated entities, are responsible for printing or typographical errors in any related materials; stolen, fraudulent, entries or mail; or transactions that are processed or lost due to computer or electronic malfunction. Winner is solely responsible for payment of all federal, state, and local taxes on prize and for any travel or other expenses not specifically mentioned in prize description. Sponsor reserves the right to cancel or modify Contest if fraud or technical failure compromise the integrity of the Contest as determined by Sponsor in its sole discretion. This Contest offer is being made exclusively by Sponsor. Sponsor not responsible for technical, hardware, software or telephone failures of any kind, lost or unavailable network connections or fraud, incomplete, garbled or delayed computer transmission whether caused by Sponsor, user, or by any of the equipment or programming associated with or utilized in the promotion or by any technical or human error which may occur in the process of submissions which may limit a participant’s ability to participate in this promotion. 7. Winners List: To request a Winners’ Name List, send a self addressed stamped return envelope, after April 18, 2013, to: Southwest Airlines Emerging Media Dept. 2502 Love Field Drive Dallas, TX 75235 All requests must be received by May 16, 2013. Utah and Washington residents may omit return postage. 8. Sponsor: Southwest Airlines Co. 2702 Love Field Drive, HDQ ____, Dallas, Texas 75235
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