Still no update. How many flights are being cancelled today? Any help in getting people home? Meanwhile, Southwest has extended their fare sale in some weird attempt to apologize on their homepage. My family can't get home but hey, I can get cheap tickets through their extended sale. Of course, I am not sure those tickets will be any more valid than the ones I am currently holding. Are they trying to apologize or are they trying to recoup the estimated $5 to $10M that they lost on Wednesday when their system was down (according to Gary Kelly)? I have no issue with Southwest extending their sale because their system was down. They have to make up for lost sales. I do think that tying it to an apology to those who are stranded is a bit disingenuous. I don't want cheaper tickets, I want to get home.
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My family and I were supposed to fly out Wednesday and had to be rebooked to today, Friday. That flight is now cancelled and we had to rebook on Sunday. The only communication we received is an email. No explanation. This is now a 4 day delay. When does Southwest step up and book us on another airline to get home? I can purchase tickets on several other airlines to get home today. Of course, this is at walk-up rates. Will Southwest reimburse? We don't know since the communication coming out of Southwest is non-existent (besides a notification on their website that you can rebook your SW flight). On the brightside, as my daughter said, we were on the local news as they were reporting on the delays from the airport. We are blessed that we are able to stay with the grandparents as we figure this out. In reading this blog we know that there are many who are going through much greater challenges trying to get home. Southwest is going through a great challenge at this moment and have a huge task ahead in customer recovery.
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