sh*t happens, I get it... but this is pretty bad. No warning today for my flight until txt 1 hr before saying flight canceled, and now on hold for over an hour. You know, there are such things as temp agencies that can help you quickly hire & train customer service reps for situations just like this. So that those of us who are impacted can actually get the information we need to make decisions about travel. You're clearly understaffed in the customer service arena, and that's too bad.
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