I booked a flight from Houston to Mexico City on January 2019 for my May 2019 trip. Yesterday, I found out "myself" that Southwest cancelled this route and last flight will be end of March 2019. When I called Southwest they said it has been decided a month ago (February 2019) that this route will be cancelled and they tried to blame the Southwest Vacations claiming "we are two different companies" when I purchased both hotel and flight from their website. Further, I have received no calls or emails about this cancellation. I found out when my friend was considering joining my trip and found out there were no flights for May 2019! Now if I have to book the flight and hotel for same dates I have to pay additional $400.00. After endless waiting on the phone, customer relations representative lady on the phone was very rude. She basically told me it was my loss and Southwest will not do anything about it except refunding my money. When I brought up now I have to pay additional $400 for the same trip, she hung the phone on me. Thanks a lot Southwest for screwing your customer in the best possible manner.
... View more
