Southwest Airlines Community

I have been an A-List Preferred member for thw last 4 consecutive years and lately it seems that everytime I fly on a newer aircraft, the Wi Fi seldom works. Being a business flyer on Southwest, I generally like to spend the time inflight catching up my reports and emails. What is SWA doing about rectifing this situation? ... View more

Thanks for your suggestion, but the issue that I am encountering is using the wifi to be able to send emails. It is an issue that has surfaced a few months ago and specifically affects "A" list preferred users who should be able to access the internet at no charge. ... View more

@LindseyD wrote: Hi @rkmart57 and @wbmayberry,   I'm sorry to hear that you had trouble logging into the WiFi. If you have to purchase it, please contact our Customer Relations Department at 1-855-234-4654 or on Twitter (@SouthwestAir) after you've completed travel. We'll need to know your confirmation number and the email address you used to make the purchase, and we'll get it refunded.    Lindsey, I was in a flight from MDW to CLE, I tried the free connect, being that I am an A list preferred, and received the same error. I paid the $8, and still could not connect. Is SWA going to ever fix this issue? ... View more

Lindsey, I was in a flight from MDW to CLE, I tried the free connect, being that I am an A list preferred, and received the same error. I paid the $8, and still could not connect. Is SWA going to ever fix this issue? ... View more