First, if you are a rapid rewards customer, let me help you setup notifications (email and text messages): 1. Login 2. Click on My Account (Top right corner) 3. Scroll down to My Preferences 4. Click on Communication 5. Switch from Subscriptions to Alerts (Tab like buttons towards the right) 6. Click on the words Set flight updates (Doesn't really look clickable but it is) 7. I had mine set to email, when I missed the notification of a cancelled flight, so I've since changed to text message. You choose your preference between email, text, or voice call from the drop down. 8. Enter appropriate information. 9. Click Save! As for the 4 days issue in June/July, I am betting that was when the Southwest computer systems went down. That was a very rough situation that Southwest had and it affected several days worth of flights. My family and I were on going on vacation and the 5 of us got about halfway to our destination and ended up driving the rest. Not ideal but we made it. Southwest's customer service after several days made it right and it while it was a hugely frustrating time, I am satisfied now with how they handled the situation and kept the community posted with updates several times a day. Honestly, I've had a couple of hiccups here and there in the several years I've been traveling with Southwest for work 10-20 times a year, and 1-2 times for personal, but I would say 95% or more times it goes along without a hitch and I'm a fan.
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