09-19-2016
12:48 PM
Hello. I just tried to use my cancelled flight credit to another flight. A portion of my credit is set to expire in Nov. I called customer service last night and was told to call customer relations this morning and they should be able to help me extend it or use it then. I did, they told me whenever credits are combined, they take on the earliest experation date. I was not aware of that. Is this information correct? I have called again to customer service and they continue to tell me i should be able to use it for my Dec 10th flight. I would completely understand if the first portion would expire in nov but why would the newer one expire in nov as well being that i just purchased that ticket 2 days ago. I would appreciate any help.
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