I love Southwest and consider myself a raving fan. However, my experience with Wi-Fi is just making me raving mad. On the last 4 flights I have taken I have paid for wi-fi only to have it not work at all, or at best be like a 56k dial-up modem. I have lost so much productivity waiting on what I thought was going to work it really annoys me. IF your wi-fi does not work, then don't advertize it or offer it. It is not the money, it is the lost time that I could have been doing something else except for pages loading. Very disapointing, and so beneath SouthWest Air IMO.
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