12-02-2016
01:40 AM
12-02-2016
01:40 AM
Doyour listening center support team members (employees) that answer your social media accounts to handle customer questions, complaints, etc; go through the same training that customer service representatives or sales employees of Southwest Airlines; or are they only limited in their training to the actual handling (or is it limited to just listening) to social media. Have you tried managed social media services provided by companies like PyramidSocial in New York? (http://pyramidsocial.com), or do you only have in-house support for your social media accounts? What tends to work better?
... View more
