06-05-2017
01:38 PM
06-05-2017
01:38 PM
What would help would be providing unaccompanied minor travel for him. I work for Verizon Wireless as a call center manager. I travel quite frequently and I will never use Southwest and I know word of mouth carries a lot of weight. I'm completely appauld that you would not allow assistance to a young minor. I could see not enforcing the rules if the situaton was flipped and I was trying to get out of paying additional funds to ensure the safe arrival of a young traveler. I am willing to pay for his safety and you are refusing. He travels between his parents 3-4 times a year from Florida to Idaho, again I will never use Southwest.
... View more
12-29-2016
09:37 AM
12-29-2016
09:37 AM
Who would ever think a 12 year old is old enough to travel alone! I will NEVER use Southwest Airlines again. I have a 12 year old grandson that recently had to start flying back and forth between Tampa, FL and Spokane, WA due to custody situation. Southwest will not even give you the option to pay for an unaccompanied minor if the child is 12.... ridiculous! I'm talking I begged these people to take my $50, what is the issue. In my opinion a 12 year old is not old enough to deboard a plane, walk through an airport full of people alone, especially during a busy season such as Christmas and New Years to get to the correct gate. REALLY Southwest, you people charge for everything imaginable but you cannot take the $50 to ensure that a minor child gets to the correct gate!!!! Priceless, so now I'm stuck with a "credit in the childs name only" that I will never use due to this stupid policy. I travel with a huge communication company quite often and I will NEVER use Southwest for even my own travel. You should be ashamed, you'll sell alcohol to people who are more than likely getting off the plane and driving.... no second thoughts on collecting money there, but you will not take my $50 for piece of mind that my grandson will get to the correct gate...because he's 12 not 11 years old. One of the stupiest policies I've ever heard of. Alaska will care for a child up to the age of 17 and let them travel as an unaccompanied minor, you are sad to let a 12 year old do this alone. Guess it's probably because you can make more money off the parents having to buy another ticket when the child wanders aimlessly thru a busy, packed airport and misses their flight, that makes sense....you get more on the backend while a scared child wanders aimless in a huge airport. I see in another post you are GLBT friendly, great because you sure are not kid friendly.
... View more