01-12-2017
05:32 PM
Has anyone ever dealt with the issue of damaged baggage? My new luggage was destroyed on my last flight. It looks like it was crunched between closing doors or something like that. Both sides of the metal frame is bent inward, as if crunched. I did not notice (my flight was late in the evening and so much turbulence that I just grabbed it and went to my car) it until waiting for the shuttle to the parking area. I got home well after midnight. I emailed Southwest the following morning and have not heard anything back. I was able to find the damaged baggage policy that says you have to show them in person when you get off the aircraft or within four hours in person. This was not possible. I am hoping they at least respond. Anyone had any dealings with this? Im really disappointed and thankful I didnt put my laptop in that bag.
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