Southwest Airlines Community

Decisions change. I was replying to a post by a Southwest employee who asked for something to be sent to them.  Again, all of my other apps continue to work fine. ... View more

I cannot send you a screenshot because i removed the app from my phone. It did not work. It instructed me to go to Google Play to download the updated app byt Google Play will not let me because it is incompatable with my phone now. All my other apps work fine. ... View more

This situation has tarnished the reputation of Southwest.  This is a very customer unfriendly policy. It would cost them next to nothing to tweak a couple lines of code to fix this. I would not be surprised if the only reason the APP does not work is because a line of code tells it not to funtion on certain Android versions.   Despite what people have said in this thread, all of my other APPs continue to function. ... View more

So you can cut and paste. Who is this Southwest employee? Is she / he the CEO? VO of Information Technology? VP of Marketing?    The fact is you do not speak for Southwest and by trying to act like you do is just arrogant and condecending. ... View more

What you interpret as anger is just a response to the condecending and arrogant attitude similar to your. Since you do not work for Southwest, you should not and cannot speak for Southwest. That means your statements are meaningless.   I was told my other APPS would stop working a year ago. Guess what, they all still work.  It is Southwest what has chosen to write off certain customers.  Southwest has a reputation for customer service. This case has proven to me and others, that is not the case. ... View more

First, If you don't work for Southwest then what is your interest in attacking other users here.  If the APP works for you, that is great. It does not work for me and others. What you offer as a solution is not a solution for many of us. Since you want to impose your solution on others, your attitude fits the definition of arrogance.     Your interest in imposing a solution on others strongly suggests you work for Southwest. If you do, you are not cut from the customer service mold of Southwest.  As one person suggested on this thread, Southwest should remove the heart from its planes. ... View more

Who do you think you are...ARROGANCE. I hope you don't work for Southwest! ... View more

The solution is for Southwest to fix the APP not for me to jump through hoops to be a Southwest customer. My phone works well and all of my other APPS work well. Southwest just abandoned some of its customers. ... View more

It was you that gave us attitude. We are the customer. All of our other APPS work fine and we have phones which work. Who are you to tell me I should throw a perfectly good phone a way just to do business with one company?  There are other airlines.  Southwest has a reputation for customer service. As I see it that reputation is tarnished. It would cost them next to nothing to fix this problem. ... View more

Thank you for your ARROGANCE. I guess the Southwest reputation for customer service did not make it to the team which manages the APP.  This problem is NOT SOLVED!   By the way, all of my other APPS work and my phone works fine. No need for me to throw away a perfecly fine phone. ... View more

Thank you for your ARROGANCE! All the other APPS on my phone work fine and my phone works fine. Why should Southwest tell me it is time to upgrade? Southwest is known for customer service but the Southwest people who manage the APP have given us POOR CUSTOMER SERVICE.   I hope you don't work for Southwest. ... View more

As I said before I have no reason to replace a phone which works with EVERY app except yours. As far as I am concerned your attitude is poor customer service. I have to wonder if your CEO is aware and understands this situation. Your attitude does not fit with the Southwest image. ... View more

Many of us do not want to go out an buy a new device just because one app (Southwest) does not seem interested in our business. I can do a lot more complex things with my device than the Southwest app does. Southwest has just decided to abandon this group of customers. The arrogance shown by Southwest IT does not fit with the rest of the Southwest image. ... View more

You are sounding arrogant! Yes, some of my apps might stop working some time in the future but they are work now except for the Southwest app. For example Uber works just fine and it shows me the location of Uber cars in real time. That is more complicated than the Southwest app.  My banking apps work and I can even depost checks without going to the bank. Again that is more complicated than anything the Southwest app does. I guess those organizations care more about our business than Southwest does.   I hope you do not work for Southwest. ... View more

Every other app on my phone functions perfectly. Why are you so arrogant? ... View more

Another solution would be to use the app of another airline which does work with your device. It seem like that is what Southwest wants us to do. ... View more

I guess nothing was ever done. It is nice Southwest decided to abandon some of us. ... View more

My only choice now is to use the website. Why have an APP? ... View more

It is a Huawei Ascend Mate 2 with Android 4.3. ... View more

Last evening I tried to use the Southwest app on my android phone. The app gave me a message it was being retired and instructed me to download the new app. When I go to Google Play, the new app comes up as incompatible with my device. If the apps for other airlines work, I might be inclined to choose those airlines. ... View more