07-09-2018
11:20 PM
07-09-2018
11:20 PM
Be aware that you also choose if your ticket remains refundable or not. "Fully refundable" fares on Southwest become non-refundable if you make any change to the itinerary at any time. Never change, always cancel and rebook any "refundable" fares, in order to keep them refundable.
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My guess would be that something autofilled in the webpage when ordering if there isn't a record of it in your Rapid Rewards profile. Was it someone that you had previously sent an itinerary to before? Other than that I think you might need to call customer service to find out where the addresses came from so that you can find out if it was during ordering, or from somewhere in your profile.
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