03-09-2017
02:09 PM
Why Wouldn't southwest allow me to use travel fund of my family member for myself? We planned a trip back in Nov 2016 and booked a Flight through southwest and cancelled it. Some of the travellers in that trip was from outside of this country who are not coming back till the fund expires. I am planning a trip in few days with my wife and kids and could use that fund but southwest customer service suggests that I should have read this document before planning or cancelling any trip- https://www.southwest.com/assets/pdfs/corporate-commitments/contract-of-carriage.pdf Basically southwest is knowingly cheating me out of my money. They should have clearly gave the notice during cancellation process that anyone else can't use this fund. When I can use my credit card to book trip for everyone, why can't I use the fund which came out of my credit card for my own booking?
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