03-26-2017
11:37 AM
I have renal failure and I am on home dialysis, which measn I have to have my machine and use it every day in order to stay alive. I was travelling on 3/22/2017 from BWI to FLL flight 1797 and carry my device to the plane. The flight attendant told me that she cannnot accomodate my device, because it too big. I was trying to expailn to her that my life depend on it, but she does not listen. She asked somebody and another person told me that I have to check it in. I wanted to see my grandkids and I agreed. It was mistake, I have back my device with some damage. Obviously flight attendant and gentelmen do not know rules that they supposed to accomodate my life sustaining device. On way back flight 4968 flight attendant allow me to bring my device with me and everything was fine. I have noticed that quit of few people who supposed to help dod not know rules about carrying lifesustaining devices. The lady in FLL who supposed to help me with check it in, told me that Southwest is not responsible for damage my device, and did not suggest that I can take it to airplane. I did not expect to fight with Southwest why flying ro see my grandkids, but looks lik I should be. This trip was very unpleasant.
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