04-12-2017
03:17 PM
04-12-2017
03:17 PM
Lindsay, I am replying to your response since you are an employee of SWA. I found out last year that I have a peanut allergy and have flow my flights this year as a passenger with a peanut allergy. I was surprised, however, at the low level of attempts to accomodate and even pushback I have gotten from flight attendants. I think that the company needs to address this issue and heighten their protocol. What I am requesting is that it be announced that there is a passanger with a peanut allergy if people could attempt to refrain from consuming/opening any. "This is a peanut free flight, if you could please refrain from opening any for the duration of the flight." I have actually had this statement made on previous SWA flights, which is why I was so surprised to find out it wasn't protocol. On the first flight I took it was never announced, and I could tell someone had been eating peanuts around me because I started to get itchy and rashy, which are my first unset symptoms. To avoid this, on the second flight I requested that they make an announcement. The flight attendant with an attitude stated "Just so you know, I don't have to do this." I understand and know now that it is not normal procedure, but when I'm requesting your assistance so I don't have an awful reaction on your flight where my life is in your hands, and all I'm asking is for you to make a quick announcement (Not even enforce! I'm not saying tell people they can't have it or to put it away if they bring it out a personal item, but to request that they kindly refrain from such products at the beginning of the flight) I shouldn't be met with rudeness and lack of courtesy. I genuinely believe most passengers would oblidge. And flights experiences for people with peanut allergies could easily be made better. Allergies are a very personal experience. I personally have 8 food related ones, of which only peanuts is one of the "Big 8". I cannot eat any of the snacks you passout or drink your juices, all of which is fine and my allergies to deal with throughout my life. Every person is different, with their allergens and reactions. I think your policy shows a disconnect with the allergen community. If better awareness could be accomplished I'm sure it would be greatly appreciated. If I need to share this in another forum please let me know. Thank you
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