This happened to me for a flight on Sunday August 13. Although I often wait to check/print my boarding pass until I'm at the airport, I fortunately discovered it on Saturday. I was surprised to be C-5. Even worse, my boarding pass didn't give my status, so I knew that there was no way that I could even board after A group. I received a form email from SW about this "technical glitch" yesterday, but my biggest complaint is with the customer service I received when I called on Saturday. The first person repeatedly tried to tell me that the problem was that I hadn't paid for early bird checkin. I felt like saying, "Do I really sound stupid enough to believe this?" She eventually backed down on this approach and offered to change my record so that my status would appear on my boarding pass and I could then board after A group. Although boarding after A group isn't the end of the world, it's not what I expect from having been a SW frequent flyer for >10 years. I then asked if she could give me an A1-A15 boarding pass. She put me on hold. Eventually, a supervisor came on the line and said that this is not something SW can do. However, when I got to the airport the next day, I went to the first SW gate and asked again. This time I was told that they were giving affected customers A1-A15 boarding passes, but I had to go to the gate for my flight. I did so, but was told that they had all A1-A15 boarding passes had already been given out. It's hard for me to understand the "technical glitch" after all these years, but I'll accept this. However, the mixed and contradictory messages from customer service are unacceptable.
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