05-19-2017
02:03 PM
I had several contacts with Southwest regarding a delayed and cancelled flight for my son in December 2016, wherein he missed Christmas celebrations. I received 3 separate “Luv” vouchers from those incidents. Now, the airline after placing me on hold for WAY OVER an hour’s time, states the “system” DOES NOT ALLOW more than 3 forms of payment? I cannot book the flight I intended because I have 3 vouchers to use that will cover the flight….I REFUSE to shell out any more money to the useless excuse for an airline that couldn’t give a crap about me or how I intend to travel. They keep saying “we are sorry, we cannot change it” – and yet will not DO ANYTHING to allow for the 3 vouchers to be used on the flight I need.
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