Southwest Airlines Community

HI! Just chiming in to put my name in this hat as well. From time to time I will receive emails from Southwest; RR balances, promotional offers, customer service responses, etc. And my check-in confirmations appear to come through just fine. But when I make a request to have my itinerary sent to me or others it is not delivered to anyone. It as though the itinerary email form is simply not being processed. Nor do I receive an itinerary when I first book a flight so clearly it is the same system. I have looked at previous itinerary emails from years back, the address is not black listed, nor are the emails flowing into a spam folder or anywhere else. ... View more

Actually since Southwest does not allow use of two factor authentication, the best password in the world isn't going to help you. Something abouit their system specifically is allowing very easy access behind the scenes. My RR account has been hacked twice in a year and I use full length random passwords stored in an encrypted manager. Both times the attacker was able to change the account information without an email being sent to me. There's little we can do about points, but never keep your CC stored on Southwest.com and don't think that a strong password is going to help you, it hasn't helped me. ... View more