06-02-2017
05:25 PM
06-02-2017
05:25 PM
I changed my flight over the phone because the website wouldn't let me from Cabo back to San Diego. The person on the phone changed it for the same price and I asked her to check it again a few times and she said I was locked in and it was absolutely correct. Then I was sent my same old itinerary. I would expect some accountability for what I was promised verbally. I will never fly Southwest again if this isn't resolved.
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