Southwest Airlines Community

SSL Error?     Running into an issue with an SSL Error when I try to get on the paid wifi version of InFlight Wifi.   Has this happened to others?    I can technically connect fine, get through the the A-List  Preferred page to sign in, then anythign out side the free area doesn't connect. My phone and my partners laptop worked the entire flight no issue. Would love to know how others resolved the problem as I'm about to start flying regularly with the computer.    (I called the work helpdesk and they weren't much help, so hoping the minds here can lend some insight!) ... View more

I am also bummed! Add me to the list of people who would love to see this tool back! ... View more

Situations like that are exactly why they need a better system in place. Call or ask before cancelling. Super frustrating. I figured this might hit consultants hard.    I have ANOTHER update. So Southwest called to tell me they were going to stop flying to Veradero two weeks before our travel date, so I had to go through the process again to move the trip up two weeks haha. Everyone on the phone has been really nice, so it makes it a lot easier, but I hope SWA adjusts the system. I had to book the roundtrip (add companion) which took 40 min, then figure out how to make sure the roundtrip I booked to get to companion gets linked appropriately so neither gets cancelled. What an adventure! (And probably a hassle for customer service.) ... View more

So it took 2 hours on the phone, but we got it resolved! I was eventually directed to customer relations, who helped me rebook. (On top of everything we booked this during the June super sale, so I was extra bummed I was going to miss out on a deal, but we didn't!!)   So we got rebooked, with the full roundtrip and nested second round trip. I think we may do the one ways in the future if this doesn't get resolved. To make sure this didn't get cancelled, the customer relations rep added notes to the reservation that these were valid and not to be cancelled.    For event more context, she said that in the past someone maybe in sales didn't know if they would be going to DC, NYC or Dallas (for example), so they book three flights way out to make sure they get a good price, but forget to cancel the other flights when they check in for the one they end up taking, so now they have new rules in their system. I'm not exactly sure how that triggered for us, but I hope this is just a kink in a system that will be smoothed out soon 🙂  ... View more

@DancingDavidE thanks for the feedback! Great luck....I'm actually based in Chicago. Looked into Porter and sure enough their flight prices are very reasonable.    Next I'll look into the ferry 🙂  ... View more