Southwest Airlines Community

Hello All, Unfortunately it appears that the same issue is occurring between Southwest Airlines (via Southwest.com) and PayPal Credit.  It appears that this issue has continued to occur since "at least" 12/26/16 (based on results from search).  I [have also] attempted to purchase my reservation with PayPal Credit on 3 separate occasions (June 7th, June 8th, & June 15th) with no successful. *Update: I also attempted to purchase on May 22nd   Each time I have received the same error message (most recent message on 06/15/17):  We are currently unable to complete your request due to an undefined error. If this is the first time you have seen this message, please go back and try again. If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792). Reference code: SW9999992-AAAA-kOYIXdRQSiqlaDOnjnQN6Q Occurred on: 06/15/2017 09:28:47 and spoken to NUMEROUS representatives on NUMEROUS occasions from Southwest Customer Service (1-800-435-9792), Southwest Customer Relations (1-855-234-4654), PayPal Customer Service (1-888-221-1161) and PayPal Credit Customer Service (1-866-528-3733).    I just spoke with a PayPal Credit representative who informed me that the problem "may be" with the Southwest Airlines system not connecting with the PayPal system on the "merchant side." It was explained that the only way to "possibly" resolve the issue would be if someone from the Southwest Airlines (Merchant Support) IT Department contacted someone in the PayPal in a management position (over PayPal Accounts or the IT Department).  When I requested the telephone number(s), I was told that PayPal could not provide me with the contact information. I recommended to the PayPal Credit representative that PayPal may want to create an "escalated/elevated ticket" to their Accounts Department and/or IT Department to resolve the problem because at this point they are losing money because Southwest is advising customers to use another for of payment (i.e. credit card).    This issue is not causing a loss in revenue to the merchant (i.e. Southwest Airlines) because their "quick fix" is to simple advise the customer to use another form of payment (i.e. credit card); therefore it appears that Southwest Airlines does not view this as an immediate problem that needs to be addressed.   So the bottom line is.....it appears that Southwest.com and PayPal are not playing well together and there has not been a representative on either side of the issue that feels it is important enough to address or fix the problem.   If this post is viewed by a Southwest Airline Community Moderator, please be advised that this problem has NOT been "solved" as initially indicated by a Community Moderator on 12/28/16 - Re: Not sure if I purchased tickets properly? ‎12-28-2016 08:34 PM     Lindsey  Employee   in response to the following community post on 12/26/16 -Not sure if I purchased tickets properly? ‎12-26-2016 06:42 AM limmilim Tourist   Has there been any resolution from the previous community post concerning this problem? Any feedback would be greatly appreciated. ... View more